- Report: #510454
Complaint Review: Chase National Recovery Center - Phoenix Arizona
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Chase National Recovery Center
201 N. Central Phoenix, Arizona, United States of America
Phone:
8889851727
Web:
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Chase National Recovery Center Matthew DeFrance Theft of banking account Phoenix, Arizona
Because of financial reasons I had to self reposses a vehicle that was financed through Chase Bank. After the vehicle was sold through auction I was notified that the balance would be $6 thousand plus to pay off. I was contacted by the Chase National Recovery Center in Phoenix Arizona by Tracy and the manager Matthew DeFrance of 16023 W. Saguaro Ln., Surprise, Arizona. I notified them times were bad that wife had been laid off, finances were extremely tight and I wouldn't be able to pay that amount. They made an offer of $4 thousand but still that way too much with all the other debts required for us to live on. I told them I could pay monthly terms but they refused that. They kept calling and sending letters but instead of addressing the same remarks I ignored them. Come to find out that they went into my 83 year old elderly mothers savings account as I was on her account as an executor to oversee when she was in the hospital fighting cancer. I was never removed from her account unfortunately. They went into her account and took all of her savings out $1830.00...I called them and told them they had taken it from my elderly mother and not me. Matthew DeFrance said he didn't care that I was on the account and that's all they needed. I tried to plead for my elderly mother but they were hardened collection agents with no feelings for the elderly. When I asked Matt what he looked like he became abnormally defensive stating I was threatening him and I assured him I wasn't I just wanted a mental picture of who I was talking to. I think it was an excuse to get off the line with me so he eventually hung up. I don't know what the law is just yet as my mother's account was with Chase and she was in no way associated with the Auto Loan from Chase..she just had her account with them. I have never heard where they can go into one's bank account to collect on a bill or for collections, maybe they do if it were my account but he knows it was my mother's. Hopefully an attorney can wrest the money from them but I doubt if even an attorney could collect from a large institution like Chase..Matt can be reached at 1-888-895-1727 Ext. 3930
2 Updates & Rebuttals
Flynrider
Phoeix,Arizona,
U.S.A.
Not illegal.
#2Consumer Comment
Sat, October 17, 2009
What they did is a common banking practice. All of their account agreements include the right to set off a debt. That means if you owe them money on one account they can raid any other account with your name on it. It doesn't really matter that it was primarily your mother's account as long as you were a signatory on that account.
That is one of the dangers of having extra names on an account that don't need to be there.
Susan
This City,Illinois,
U.S.A.
So
#3Consumer Comment
Sat, October 17, 2009
You said "Because of financial reasons I had to self reposses a vehicle that was financed through Chase Bank. After the vehicle was sold through auction I was notified that the balance would be $6 thousand plus to pay off. "
So you were playing games and got caught.
Every bank does this. If you and your mother can proove you had no access to her account you might have a fight. If you cant proove that, count your Mom's $1830. as a payment on the $6000 you owe and Shame On You.
