- Report: #318582
Complaint Review: Circuit City Advantage Protection Plan - Cincinnati Ohio
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Author Confirmed
Why?
Circuit City Advantage Protection Plan
ccaprotectionplankit.com/index.cfm Cincinnati, 45039 Ohio, U.S.A.
Phone:
888-333-2333
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Circuit City Advantage Protection Plan No one answers the phone Cincinnati Ohio
I was duped into signing up for an extended warranty plan for an appliance I bought at Circuit City. When the appliance recently stopped working I called the toll free number on my Circuit City Advantage plan to arrange for a repair. This is where the rip off begins. No one picks up the phone. I was directed through a series of questions to make sure I was directed to the correct "specialized" agent. After 15 min on hold, I was disconnected. OK - it happens - so I tried again. Same story - 15 min on hold then disconnected. I am embarrassed to say I kept trying off and on for the past two working days with the same results.
I even tried called the sales department and did manage to get through to a live person. However, once she found out I was trying to get service, she said she had to transfer me to another agent. Guess what happened - 20 min on hold then disconnected.
Net - Circuit City appears to be able to sell policies but cannot seem to figure out how to service them.
Mark
Maineville, Ohio
U.S.A.
I even tried called the sales department and did manage to get through to a live person. However, once she found out I was trying to get service, she said she had to transfer me to another agent. Guess what happened - 20 min on hold then disconnected.
Net - Circuit City appears to be able to sell policies but cannot seem to figure out how to service them.
Mark
Maineville, Ohio
U.S.A.
