- Report: #248400
Complaint Review: Circuit City - Spartanburg South Carolina
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Author Confirmed
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Circuit City
1508 W.O. Ezell Boulevard Spartanburg, 29301 South Carolina, U.S.A.
Phone:
864-574-8160
Web:
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Circuit City restocks returned merchandise Ripoff Spartanburg South Carolina
*Consumer Comment: Aww, Gee, Ron.... there are LOTS of stores in Greenville
*Author of original report: Only wanted VCR
*Author of original report: Only wanted VCR
*Author of original report: Only wanted VCR
*Author of original report: Only wanted VCR
*Consumer Comment: Yes- VCR-only machines are very hard to find
On Thursday May 10 I purchased a Zenith VCR. I also purchased the extended warranty because I know how cheap electronics are made now a days.
When we got home upon opening the package it was apparent this item was returned merchandise. There was no batteries for the remote, the jumper coax cable was missing and the VCR was in no type of protective bag. For the heck of it I hooked it up only to find out it was defective. 33 miles round trip.
On Friday I return to the store and informed them showing proof that this item had been returned and was placed back on the shelf. A very understanding girl swapped it out for a new unit and gave me a $10 gift card to offset the cost of gas I wouldn't had to have spent if it wasn't for their failure. 33 miles round trip.
We got home, hooked this unit up and it too was defective. Only way it would work was to keep plugging and unplugging it. I decided to take this unit back and get a better quality unit.
Saturday back to the Spartanburg Circuit City store. I just happened to have the gift card with me because of my desire to buy a better unit. The customer service girl and a supervisor informed me the only way they would refund the full purchase price of the VCR was if I returned the gift card. I then asked the supervisor what happened to the please accept this card in apology for our negligence. His reply was "that's the way it is". I again explained to him that card was given to me in exchange for driving 33 unnecessary miles because they restocked return merchandise. He advised me he was aware of that but once again this is the way it is.
In closing 99 miles of travel to purchase one VCR that I still do not have. A supervisor who apparently feels that $10 is more needed for the managers bonus than a disabled vet on a fixed income needs it to replace income spent on gas. Never in my life will I ever purchase squat from Circuit City again.
Ron
Greer, South Carolina
U.S.A.
When we got home upon opening the package it was apparent this item was returned merchandise. There was no batteries for the remote, the jumper coax cable was missing and the VCR was in no type of protective bag. For the heck of it I hooked it up only to find out it was defective. 33 miles round trip.
On Friday I return to the store and informed them showing proof that this item had been returned and was placed back on the shelf. A very understanding girl swapped it out for a new unit and gave me a $10 gift card to offset the cost of gas I wouldn't had to have spent if it wasn't for their failure. 33 miles round trip.
We got home, hooked this unit up and it too was defective. Only way it would work was to keep plugging and unplugging it. I decided to take this unit back and get a better quality unit.
Saturday back to the Spartanburg Circuit City store. I just happened to have the gift card with me because of my desire to buy a better unit. The customer service girl and a supervisor informed me the only way they would refund the full purchase price of the VCR was if I returned the gift card. I then asked the supervisor what happened to the please accept this card in apology for our negligence. His reply was "that's the way it is". I again explained to him that card was given to me in exchange for driving 33 unnecessary miles because they restocked return merchandise. He advised me he was aware of that but once again this is the way it is.
In closing 99 miles of travel to purchase one VCR that I still do not have. A supervisor who apparently feels that $10 is more needed for the managers bonus than a disabled vet on a fixed income needs it to replace income spent on gas. Never in my life will I ever purchase squat from Circuit City again.
Ron
Greer, South Carolina
U.S.A.
6 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
Yes- VCR-only machines are very hard to find
#2Consumer Comment
Sun, May 13, 2007
We use an ancient (1993) Sony DA Pro 4-head VCR and when it dies I don't know what we will do. I run its output into a Vinc Bravo-1 Aux input to upconvert to 1080i for our HD TV. Progerssive outputs (say 720p) do not give very nice results from many 1990-and-older VCR tapes. Cassette decks are also hard to find, but some DJ's use them so very good ones can be bought at various DJ supply sites for very reasonable prices. You *might* find a VCR at a supply site that caters to DJ's. I have not looked- maybe I should- so these places *may not* have what you want. (((ROR REDACTED COMPETITORS NAMES))) sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Ron
Greer,South Carolina,
U.S.A.
Only wanted VCR
#3Author of original report
Sun, May 13, 2007
Forgot to add in the story I didn't want a DVD player or a combo. Just plain VCR which is getting hard to find. Reason I got the extended warranty was as cheap as things are made now a days I knew it most likely wouldn't last the 2 years and when it died I could get my money back on a gift card.
Ron
Greer,South Carolina,
U.S.A.
Only wanted VCR
#4Author of original report
Sun, May 13, 2007
Forgot to add in the story I didn't want a DVD player or a combo. Just plain VCR which is getting hard to find. Reason I got the extended warranty was as cheap as things are made now a days I knew it most likely wouldn't last the 2 years and when it died I could get my money back on a gift card.
Ron
Greer,South Carolina,
U.S.A.
Only wanted VCR
#5Author of original report
Sun, May 13, 2007
Forgot to add in the story I didn't want a DVD player or a combo. Just plain VCR which is getting hard to find. Reason I got the extended warranty was as cheap as things are made now a days I knew it most likely wouldn't last the 2 years and when it died I could get my money back on a gift card.
Ron
Greer,South Carolina,
U.S.A.
Only wanted VCR
#6Author of original report
Sun, May 13, 2007
Forgot to add in the story I didn't want a DVD player or a combo. Just plain VCR which is getting hard to find. Reason I got the extended warranty was as cheap as things are made now a days I knew it most likely wouldn't last the 2 years and when it died I could get my money back on a gift card.
Thomas
Anderson,South Carolina,
U.S.A.
Aww, Gee, Ron.... there are LOTS of stores in Greenville
#7Consumer Comment
Sat, May 12, 2007
But maybe there is a better way... Like go to your library and ask for Consumer Reports. They test just about everything, including DVD players. And they provide reliability information. Then do some web searches. You can buy DVD players online that will upconvert standard DVD's to 1080p for, say, $240 including the HDMI cable. oppodigital comes to mind. So does Denon. There are a ton of less expensive 'standard' brand DVD players for $40 or so. And there is no need for an extended warranty. Why bother? If it dies, you trash it. I have 3 DVD players and the oldest stopped reading DVD's- it only reads CD's now. The younger two are fine as they pass their 2-year-old and 3-year-old marks.
