I responded to an Infomercial (the first time I've ever done that, and no doubt now the LAST time). The offer was for a free trail (shipping charges only). I expected to receive the produce and have the opportunity to test it for free. My banking account was charged for the shipping, and 2 weeks later was charged the full amount for the product and about the same time I received the product -- I never received the FREE trial product. Not only did I not receive the free trial, I was charged full price the first month and AGAIN a second month. I called today to cancel future deliveries (which they claim I have done, so I expect I should not be charged nor receive any more products). However, they refused to refund me the first 2 months, even though I have not used the product. My complaint ... poor customer service for a product that claims to be a superior product. Very disappointed and ashamed that I fell for such a scam.