Report: #785855

Complaint Review: Club Gold Casino - Makarios Internet

1 Updates & Rebuttals

Reported By:

Robin - SWEDEN, Nationwide, Sweden

Submitted:

Updated:

Author Not Confirmed

Why?

Club Gold Casino

Shadforth Associates Ltd of 73 Archbishop Makarios, Internet, United States of America

Phone:

+18667653712

Web:

http://www.clubgoldcasino.com

Categories:

Offshore Gambling

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Club Gold Casino Fraud Makarios, Internet

*Author of original report: More people ripped off

Report Attachments

I opened an account at this casino and deposited about 500sek, I won over 300euro and was repeatedly promised that I would get money (live chat) and email. i also sent multiple verification email with a picture of my ID card and bank statement + a utility bill. when it was time for the payment day, my account is locked when I tryed to log on. and I sent three emails but got no answer. their telephone numbers on the website was not working and after a long time, I managed to reach them by phone and they said that my account is locked and all my assets were frozen and gone. I contacted police and reported the fraud. then I called the casino again because I wanted some info about all my deposits and telephone number of the owner of this casino. but got a flat refusal. they do not even want to pay back my deposit and total refuse to pay my 300euro. the reason I got was that an investigation they carried out had found severeal accounts that matched my deposits into my account ..? I only have one account and it is pure crap talk. the worst part was that they said I should have used me for AI software to have tampered with the games!
Have used google translate .. hope u Understand what iam talking about.

Also copies the email I received from the casino

---------------------------------------------------------------------------------------------------------------

Thank you for choosing Club Gold Casino.

Please be advised that following
a thorough investigation, Club Gold Casino has identified that the activity
within your gaming account is in breach of its Terms and Conditions, most
notably sections 4.4, 4.6 and section 7 in its entirety.

Club Gold Casino
has reasonable grounds to deduce that collusive activity was present between
multiple accounts. The suspected collusion was justified during a full
investigation, and analysis of depositing methods, depositing patterns captured
upon account payment registration.

The conclusion of our investigation
and similarities discovered between the various accounts involved cannot be
deemed as a coincidence.

Club Gold Casino take such activities very
seriously and as a direct result of the violation has, with immediate effect
disabled your gaming account and suspended all remaining funds.

Full
details of the investigation have been recorded by Club Gold Casinos Legal and
Risk teams respectively, and will be made available to the relevant authorities
should the need arise.

Based on the above, please note that this is our
final decision and you will not receive further communication regarding the
matter.

Regards,
Club Gold Casino Team

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