- Report: #762476
Complaint Review: coggin toyota at the avenues - jacksonville Florida
Reported By:
gerri -
jacksonville, Florida, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
coggin toyota at the avenues
10564 phillips highway jacksonville, 32256 Florida, United States of America
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coggin toyota at the avenues SALESMAN LEFT OUT "OTHER CHARGES" WHEN GOING OVER SALES CONTRACT!! COST ME AN EXTRA $5,322 FOR MY CAR!!! jacksonville, Florida
I purchased a 2010 toyota camry 8/22/09. The salesman went over the contract with myself and my fiance. He told us the cash price of the car with sales tax was $23,769. He said the dealer gave me $7,500 for my trade in (2003 BMW 3-series). Since I owed $11,177 there would be a net trade-in added to the price of the car.
This added price was $3,677 to the car making the unpaid balance of the car $23,769 including the sales tax. The financing would come to $484.87 months for 60 months. I was a little surprised with the high monthly payment, but glad it was under $500.
So off I went with my new car! But low and behold I got the shock of my life when I pulled out my sales contract recently to review it because I was thinking of a trade in on one of the new 2012 Camrys. I was intrigued by the new body style!
At the very bottom of the sales contract was the wording "Total other charges and amounts paid to others on your behalf! This amount was $5,322 added on to the $23,769 which made the price of the car $29,092. I showed it to my fiance thinking maybe I was naive and he said he had never heard of that before. He also commented that the salesman never went over that part and explained what it meant.
I wrote to Toyota corporation with this discovery and as usual they passed the buck on and said I needed to contact the customer manager at the dealership where I bought the car. I am planning on doing that today so I will let you know the result. But I still felt the need to register this complaint before I spoke to this manager. This is not how you do business by hiding a signifigant piece of information on the contract.
I know I'm responsible for it because I did sign it. But also in all fairness, I think I should of had it explained to me. Anyone that I've talked to as never heard of such a wording on a contract.
I'll keep everyone up to date on what is going on with this probloem (but I don't expect much resolution). So if you plan on going to this dealership I would go over the contract very carefully, ask the salesman lots of questions and maybe just bring an attorney with you to read over it!
This added price was $3,677 to the car making the unpaid balance of the car $23,769 including the sales tax. The financing would come to $484.87 months for 60 months. I was a little surprised with the high monthly payment, but glad it was under $500.
So off I went with my new car! But low and behold I got the shock of my life when I pulled out my sales contract recently to review it because I was thinking of a trade in on one of the new 2012 Camrys. I was intrigued by the new body style!
At the very bottom of the sales contract was the wording "Total other charges and amounts paid to others on your behalf! This amount was $5,322 added on to the $23,769 which made the price of the car $29,092. I showed it to my fiance thinking maybe I was naive and he said he had never heard of that before. He also commented that the salesman never went over that part and explained what it meant.
I wrote to Toyota corporation with this discovery and as usual they passed the buck on and said I needed to contact the customer manager at the dealership where I bought the car. I am planning on doing that today so I will let you know the result. But I still felt the need to register this complaint before I spoke to this manager. This is not how you do business by hiding a signifigant piece of information on the contract.
I know I'm responsible for it because I did sign it. But also in all fairness, I think I should of had it explained to me. Anyone that I've talked to as never heard of such a wording on a contract.
I'll keep everyone up to date on what is going on with this probloem (but I don't expect much resolution). So if you plan on going to this dealership I would go over the contract very carefully, ask the salesman lots of questions and maybe just bring an attorney with you to read over it!
3 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Some people
#2Consumer Comment
Tue, August 09, 2011
It looks like some people will never learn.
First of all there was nothing hidden in the contract you signed. When you looked at the contract 2 years later it was there. So did they use some special re-appearing ink that you don't see when you sign the contract? Of course not. Most likely you were so happy that your payment was under $500 you really didn't care how they got it.
This is why you NEVER buy a car based on your payment, and you NEVER sign a contract without reading every single line. If you feel you are being rushed then give the salesman two choices..let you read the contract or leave. If you don't understand a line then make them explain it. If they make a promise or state something you are going to get, have them either show that promise in writing.
You are now looking at another car because the body style is "intriguing". It looks like you haven't learned another important item. You NEVER roll over your negative equity into a new car. Cars loose value, and when you bought this car you were already in the hole for almost $4,000 from the Negative Equity of the other car. You are now thinking of doing it again? I guess if the body style is that "intriguing" that you want to be paying for effectively 3 cars then go right ahead.
Joseph
New Orleans,Louisiana,
U.S.A.
Tax, Tag, Registration
#3Consumer Comment
Tue, August 09, 2011
Just a thought, but you said the balance was $23,769 including sales tax. I would bet that they added the Sales tax, tag and registration to the $23,769. With what you wrote, the price of the car would have been $18,447 without the sales tax, et al, but with the trade-in differential. That would seem rather low, so I am guessing you may have been thinking (for whatever reason) that the tax was included, but it was not.
In any event, the time to have caught that was at the time of signing. It is has been almost 2 years since you made the purchase, it is too late for any corrections.
Jim
Orlando,Florida,
USA
The Time To Read The Contract Is?
#4Consumer Comment
Mon, August 08, 2011
BEFORE YOU SIGN IT!
No attorney is needed. Nobody needs to explain anything. You read the contract and right then and there you either agree with the figures as well as the terms/conditions, or you don't and then you do not sign it! If there's something in the contract you need to ask about, then ask. However, you do not use the salesman to explain the contract instead of you reading it.
Now, why did they do this? Because they know full well that far too many people will sign the damned thing without reading it. They throw common sense out the window for a stupid car. Is it fraud? Of course it is. Welcome to the Sleazy American Car Business. You and I protect ourselves by being smart consumers and reading everything before signing anything.
