JustSaying
Phoenix ,#2General Comment
Thu, January 05, 2017
This was posted years ago but I read everything on here and looked at the photos. My opinion is that you had a brand new car and it got dirty and you became upset. $6,000 in damages is hilarious to say the least! No wonder the insurance agent treated you like a criminal. You sound like you are scamming this company. Rocks and dirt and debris is part of driving in Arizona. We live in a desert. If it hailed and dented your car, who would you be complaining to then? I understand you said it came out of the truck, but you are also driving by a construction area and little things like dirt and sand can happen. If you were driving and I was behind you and a tiny pebble from the ground was kicked up from your car and nicked mine, I would not have treated you the way you have been with all these people. If you don't want your new car to get dirty then don't take it on the road or at least avoid the freeway and streets that are under construction. It's no one else's fault but yours. $6,000? I'm till in shock and actually saddened that you can justify trying to make someone pay that much for some mud on your car. Your photos don't show anything because there isn't anything to show. Especially trying to say that it's $6,000 worth. I can't wrap my head around this. I know how it feels to have a brand new car and see the first little imperfections. It's upsetting when your new car is no longer new because it gets dirty, but come on man, $6,000? Really? Combs Construction Company, inc. is not some huge corporate company that you can get a rich from. They are hard working people that are running a business that they put their whole life into. How can someone put a company like that on blast and try to hurt their reputation? Do you have any idea how much you could have hurt someone's life and everything they have worked for because you seem to be having a tantrum over mud? I personally feel that there was other issues in your life causing you stress and you took it out on this innocent company. And the fact that you were trying to take it to the governor is strange to me. Explaining this to the governor that a couple tiny chips and mud isn't embarrassing to you? You are wasting his time crying about your car. Just go wash it and it'll be brand new again. If you are holding a friends baby and the baby spits up on your new shirt, would you make the parents pay $1,000 in damages or for the dry cleaners for your shirt that you bought at Target? I think I know the answer to that question. Life is too short to put so much energy into material things. Instead go spend time in a soup kitchen, donate to help starving children or abused animals. Spend time on your anger issues and learn that it's not worth all this. And you are connected to this forever now because of posting it on the internet. That might not be a good thing for you in the future. If we all put the same kind of energy into saving the world as we do with crying about our possessions not being 1000% perfect, imagine how happy our world could be. Just Saying
Scott
Surprise,#3Author of original report
Sat, November 19, 2011
We have resolved our dispute, and came to a satisfactory common ground. The terms of the settlement are confidential.
Scott
Surprise,#4Author of original report
Sun, September 25, 2011
With the pictures it is not possible to see the extent of the damage you are claiming. It looks like the damage is limited to "mud splatters" on various parts of the car. There does not look like there is any actual body damage. So it is hard to see how you get to over $6,000 in damages on what look like nothing more than a good car wash and detail could fix. Then to claim an additional $9,400 in loss of value, for a total of over 15K in damages seems a bit excessive.
But if you have more than one estimate, and they all show the same thing then with all of time you are spending doing all of this research trying to get the insurance to pay, why don't you just sue everyone involved and let the court figure out the responsiblity? I am sure if you have as solid as a case as you think you do you will have no problem finding an attorney to take your case and just add their fees to your claim.
You make some good points, as mentioned above I tried to get good pics of it, but if you take your hand over the paint you can feel the "sandiness" in it, where it used to be glass smooth. The color of the car is the "Toxic Orange" which costs about $200-250 a pint to make as the original paint is no longer available sense the plant in Japan was destroyed by the Tsunamis.
The damages about about $6400, and the loss in value is $9400. I had two independent well respected body shops reviewed and estimated the work, found the damages, and reported on it. The loss in value was done by another licensed professional appraisal company. They found that since there are so few of these cars made with this color (about 200 or so) and with the repairs it will show up on the VIN if I goto sell it ever I have to disclose it, so the loss in value is legit, as is the damages.
The offending insurance company and I started off on the wrong foot, I came to their client professionally and report it to them professionally, and both have done nothing by hide, conceal, and try to get off scott free.
While I do understand you are upset about your truck. It seems as if you are going off on various tangents. After all do you really expect the Governor of Arizona to arrange a meeting between you and the other company? Do you really expect the police to go to the adjusters house and haul him off to court on your statement a few days after he stepped on your property against your wishes?
Yes, I am upset. I started out very professional, up front, and reported everything from them. They started giving me grief from the get go, not once have they treated me with any respect.
Scott
Surprise,#5Author of original report
Sun, September 25, 2011
I don't doubt that you might have some actual damage to your car, but the pictures you posted seem to indicate sand that probably can be removed by a good professional detailer-doesn't appear to be anywhere near $9000 in damages. You might try taking close-up pictures of the actual "dings" that will require repainting, rather than buffing.
You make some good points, I tried to get good pics of it, but if you take your hand over the paint you can feel the "roughness" in it, where it used to be glass smooth. The color of the car is the "Toxic Orange" which costs about $200-250 a pint to make as the original paint is no longer available sense the plant in Japan was destroyed by the Tsunamis.
The damages about about $6400, and the loss in value is $9400. Two independent well respected body shops in the area reviewed and estimated the work, found the damages, and reported on it. They actually both found things that I did not see. The loss in value was done by another licensed professional appraisal company. They found that since there are so few of these cars made with this color (about 200 or so) and with the repairs it will show up on the VIN if I go to sell it ever I have to disclose it, so the loss in value is legit, as are the damages.
I don't see any tresspassing here. The only thing is that the adjuster did not TELEPHONE you to tell you he was inspecting your car. You call them and they send an adjuster (twice) to inspect the car-hardly a case of criminal tresspass.
Actually in AZ, the law states:
13-1504. Criminal trespass in the first degree; classification
A. A person commits criminal trespass in the first degree by knowingly:
3. Entering any residential yard and, without lawful authority, looking into the residential structure thereon in reckless disregard of infringing on the inhabitant's right of privacy.
B. Criminal trespass in the first degree under subsection A, paragraph 1, 5 or 6 is a class 6 felony. Criminal trespass in the first degree under subsection A, paragraph 2, 3 or 4 is a class 1 misdemeanor.
13-1502. Criminal trespass in the third degree; classification
A. A person commits criminal trespass in the third degree by:
1. Knowingly entering or remaining unlawfully on any real property after a reasonable request to leave by the owner or any other person having lawful control over such property, or reasonable notice prohibiting entry.
When I spoke with the officer he agreed that I did my duty by asking him to not enter my property, and that he violated the law. AZ has very strict property laws.
Robert
Irvine,#6Consumer Comment
Wed, September 21, 2011
With the pictures it is not possible to see the extent of the damage you are claiming. It looks like the damage is limited to "mud splatters" on various parts of the car. There does not look like there is any actual body damage. So it is hard to see how you get to over $6,000 in damages on what look like nothing more than a good car wash and detail could fix. Then to claim an additional $9,400 in loss of value, for a total of over 15K in damages seems a bit excessive.
But if you have more than one estimate, and they all show the same thing then with all of time you are spending doing all of this research trying to get the insurance to pay, why don't you just sue everyone involved and let the court figure out the responsiblity? I am sure if you have as solid as a case as you think you do you will have no problem finding an attorney to take your case and just add their fees to your claim.
While I do understand you are upset about your truck. It seems as if you are going off on various tangents. After all do you really expect the Governor of Arizona to arrange a meeting between you and the other company? Do you really expect the police to go to the adjusters house and haul him off to court on your statement a few days after he stepped on your property against your wishes?
Robert
Buffalo,#7Consumer Comment
Wed, September 21, 2011
I don't doubt that you might have some actual damage to your car, but the pictures you posted seem to indicate sand that probably can be removed by a good professional detailer-doesn't appear to be anywhere near $9000 in damages. You might try taking close-up pictures of the actual "dings" that will require repainting, rather than buffing.
I advised him that I would be calling in a criminal complaint to the police and he seemed to not care.. obviously he does not care what happens to Mr. Serna...so I did just that.
I don't see any tresspassing here. The only thing is that the adjuster did not TELEPHONE you to tell you he was inspecting your car. You call them and they send an adjuster (twice) to inspect the car-hardly a case of criminal tresspass.
The officer was not sure if the complaint would result in James Serna having to goto court or not, but said that was something that I need not be concerned with as its now a police matter.
I'll venture a guess that the DA will choose NOT to prosecute tresspassing. You, in a sense, invited the adjuster to come inspect the vehicle. Failing to telephone you when he arrived hardly constitutes a tresspass. He's there at your invitation to inspect the vehicle damage as part of processing the claim you filed.
Oh yes you should be concerned! IF the DA prosecutes, as you seem to wish, YOU will have to testify in court! Further, if you made any false statements to the police when you made the complaint you can expect a CIVIL COMPLAINT to be filed against you by the adjuster-under the circumstances you described here, if I were the adjuster and I got ARRESTED for TRESSPASS because of your complaint to the police, I would file a civil suit against you and possibly ask for some sanctions against you for false arrest.
You don't seem to be handling this very well on your own. I suggest you retain an attorney to persue this matter for you.
Good luck, you're going to need it. Oh, and I'ld get the car detailed by a professional and then document any damage that is revealed.
Scott
Surprise,#8Author of original report
Wed, September 21, 2011
After calling Travelers Insurance corporate office on Monday to discuss with them about how JAMES SERNA an adjuster trespassed on my property during this incident against my own wishes.
I get a call back today from the Mark McCanna of the Regional Claims Office, explain to him the seriousness of the matter and how his employee violated rights to privacy and trespassed on to my property against my request.
I advised him that they could end this today by taking care of the claim, and taking corrective action on Mr Serna.
He outright refused to do either, just said that we looked at it internally and that is as far as its going, and they would not change their decision, even after this, and how Combs Construction is concealing evidence and Travelers is supporting them concealing evidence.
I advised him that I would be calling in a criminal complaint to the police and he seemed to not care.. obviously he does not care what happens to Mr. Serna...so I did just that.
Moments after hanging up, I made a call to Surprise Police, and they sent an officer to my house to take my statement, he then filed a report with Mr Serna and Mr McCanna's name and phone number in it, and was going to call each of them and most likely mail them official correspondence that Mr Serna now has a complaint filed against him, and if he ever sets foot on this property again he would be immediately be arrested.
The officer was not sure if the complaint would result in James Serna having to goto court or not, but said that was something that I need not be concerned with as its now a police matter.
Sucks to me Mr Serna... and Mr McCanna... you could have avoid this had you just done the right thing in this matter. When I meet with the staff of ADOT, the Governor Brewer staff, and other state officials this will be getting brought up about how you have mishandled this situation....but apparently this is SOP (Standard Operating Procedure) for Travelers Insurance.
Scott
Surprise,#9Author of original report
Sat, September 17, 2011
Because it seems that Travelers keeps missing the point of the vehicle that I am describing that did the damages, I decided to use some stock images and create a "picture" of the Combs Construction vehicle that did the damages that Combs in concealing.
When I am accompanied by the law enforcement I will be taking a printout of this image with me so that I can use it to locate the truck.
Scott
Surprise,#10Author of original report
Sat, September 17, 2011
Here are some more pictures that I ran out of room on the original report.