- Report: #544487
Complaint Review: COMCAST CABLE COMCAST DIGITAL PHONE COMCAST HIGH SPEED INTERNET - Philadelphia Pennsylvania
-
Author Confirmed
Why?
COMCAST CABLE COMCAST DIGITAL PHONE COMCAST HIGH SPEED INTERNET
1500 Market St FL 33e Philadelphia, 19102-4782 Pennsylvania, United States of America
Phone:
1800-COMCAST
Web:
www.comcast.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
COMCAST CABLE - COMCAST DIGITAL PHONE - COMCAST HIGH SPEED INTERNET - Comcast AT&T @ Home Monopoly, Horrible customer service Philadelphia, Pennsylvania
Report Attachments
I would like to start by saying that I have been a customer of the high speed cable internet provider services in Colorado, since 1998. Comcast later aquired AT&T @ Home Cable Internet Service. Comcast High-Speed internet since they had taken over AT&T in Colorado, it has been a real pain for the consumers.
I was in Columbus Ohio in 2006 for about 3 months helping a friend remodel a house, and we ordered a complete high speed internet & cable package for 30 dollars a month from WoW Cable. There is competition in Columbus Ohio between a few cable companies, so the rates are very reasonable.
Not like Colorado. Comcast owns all of the rights to the cable here and Colorado, and they WILL have you pay it. They will charge you 60-75 dollars a month in high speed internet cable fees, depending on which package you get. They usually have some few special offers where they will charge you 20-30 dollars a month for the first 6 months or so, but after that- they RAVAGE your bank account for a large sum of money. Why? Because they are exclusive here in Colorado, and because they can.
I say because they can.... Well .. Because they are the ONLY ones here, and it goes to show you how greedy they truely are as a result of these unreasonable fees. They are raking in cash, hand over fist by customers in Colorado! And me, for certain... I am tired of it.
I had problems with comcast in 2002-2003 for several months. I had several time outs that would occur on my connection. Every time a tech would come over the problem wouldn't occur, until finally when a Tech did see the problem they found out it was on the outside lines, and that the terminals of the cable connectors were corroded, and heavily damaged. Problem solved, after of course several months of me looking like the bad guy for sending the techs out. Of course whenever a tech comes out they check everything in the house, they do this over and over, and over!
I wouldn't know anything of course. I became a CISCO Networking Certified Technician in 1999. I knew the problem was not in the house, so why do I have to bare the burden of blame for so many months when a tech comes out and doesn't find the problem right away?
March 2007, I had Comcast hook up my cable internet to my new home. I have been experiencing the very same problem that I had before. However this time, it usually does it every 3-6 hours and takes my internet down anywhere from 2 minutes to an entire day.
Comcast has sent out many techs over the last 2 years, and have fixed every internal line issue here, however... I am still being disconnected from the internet at random intervals. I get a time-out that can last up to an entire day.
When I call Comcast, I have to listen to a mandatory message from Ben Stein, and Shaq, and then I have to go through the painful process of trying to get customer service. But before doing that they require that they do a reset of my service every time, before I call them. So after 15 minutes of wasting my time doing their mandatory reset, I can actually speak to someone.
They always want to send a tech, but every time they do the Technicians never find any problems. That is only because the problem usually happens every 3-6 hours. So, again.. I am the bad guy for having Comcast send out many techs to fix problems with my internet.
They refuse to acknowledge that the problem is on THEIR end of the service. They will not do any line testing. Not to mention a few technicians have told me that Comcast purposely does this, so that they don't have to invest the money to fix their lines. Comcast knows this, so they use inconvenient stalling tactics, to prevent service calls, and they always seem to be "booked."
It's obvious what Comcast's bottom line is, and that bottom line is MONEY. They need YOUR money, and lots of it. They don't care about the service you receive. They don't care if you need to get on the internet, and your service is down. They won't even issue you a refund for the month, instead they divide the number of days your internet was down, by your bill... and wow you save 12 dollars, with the loss of 3 days of your internet?
What a terrible company, what a terrible service. I don't have much of a choice though do I? Being the only high speed cable internet service provider in Colorado. You think this or anything else you can say to them will help? One customer loss will not even scratch their monopoly of a business structure. Besides, the CEO I am sure needs to buy a new Yacht for his beachfront vacation home in Florida. He does not care about you, or your consumer needs.
