- Report: #160957
Complaint Review: Comcast Cable Company - Chelmsford Massachusetts
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Comcast Cable Company
Box 6505 Chelmsford, 01824-0000 Massachusetts, U.S.A.
Phone:
888-633-4266
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Comcast Cable Company Rip off, Over billing, Did not honor Promotion Chelmsford Massachusetts
A sales rep for Comcast called me and offer me Telephone and Internet serices at a promotional price Telephone for 26.99 for 3months and Internet for 19.99 for 6 months. When I receive my bill I was charge 72.00 for internet service and did not even had the service at that time. And Billed 39.99 for the telephone I was also offered free installation with therse offer. When I received a bill for 484.00 I called the company I was told I was also charge one month for the phone for 99.99 and a 29.95 self installation fee and 99.99 internet fee. I was told my account would be credited. They told me they credit my account for the 99.99 internet fee. However my bill never reflected any of these credits. my service was disconnected I had to pay 313.00 to have it reconnected and was charged a 23.00 reconnect fee. My bill should of never been so high. I spoke with other people about there cable bill and they report the same rip off. They also bill you a month in advance. HELP PLEASE
Brenda
Springield, Massachusetts
U.S.A.
Brenda
Springield, Massachusetts
U.S.A.
2 Updates & Rebuttals
Troy
Muncie,Indiana,
U.S.A.
The last poster is right
#2UPDATE Employee
Sat, February 04, 2006
But you shouldn't have to ask for a copy of the work order from the installer he should of had you sign one and then gave you a copy of it. And yes Comcast does bill one month in advance just like the power company and the phone company. If you signed an agreement that stated you would receive a promotional rate then that is all you will have to pay for that period of time , plus if you did a self install for the internet then there should not be any installation charge for that on your bill at all. Sounds like you do need to actually go into the local office and speak with someone and they should be able to get you all of your credits and your promotional rate.
Peter
Fresno,California,
U.S.A.
Get a work order upon installation
#3Consumer Suggestion
Thu, February 02, 2006
Based on my own experience, I suggest that you demand a "work order" when you have cable installed that shows your charges from Comcast for the first month. When they overbill you (as they probably will if you received a promotion), take your work order in to the Comcast Center nearest you. Be polite and get them to make the proper adjustments to get the bill back to what was agreed upon. Just stress that you agreed to pay this amount and have that in writing. Don't pay right at the Comcast center because it takes a few days for the credits to process, and you don't want to pay until the bill is right. Call them up a few days later, let them adjust the bill as necessary, and then pay what you agreed to pay for the first month on the work order. By this time you will probably need to pay with a credit card over the phone so that payment is not late.
