- Report: #200170
Complaint Review: COMPASS BANK - Chandler Arizona
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COMPASS BANK
www.compassbank.com Chandler, 85248 Arizona, U.S.A.
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COMPASS BANK DO NOT OPEN ACCOUNT WITH COMPASS BANK COMPASS BANK ripoff Chandler Arizona
Hi there,
I opened a business checking account with Compass Bank, Florida on July, 2005 and gladly closed to account on March 2006 and this letter is a horrible experience I had with Compass Bank during that 8 months as a business owner. Some of them maybe will blame me for being careless but you be the judge, here is my story line by line;
1- On July 2004, when I opened a both business and personal checking accounts, they told me that is completely a free business checking account but when I wanted to do deposit checks through their drive- through, they denied the service and asked me to go inside the bank to do deposit and said I have to have one of those pre-filled deposit slip forms to use the drive-through service. When I tried to order those pre-filled deposit slips, they asked me to pay for it, I though they said it was free.......
2- When I was trying to transfer money from by Business Checking account to my Etrade account. I wrongfully used my personal checking info and boom, no mercy, $108 penalty, no matter how much I tried to lower the penalty, they had no mercy....... I felt I am kind of fly felt into a spider's web, and struggling....ouch
3- I moved from Florida to Arizona and Compass Bank said I don't need to do anything rather then an address chance. I did a international wire transfer which was very urgent matter, because the vendor was waiting for my money transfer in order to ship the product. Forget days, hours was important. And once I did the wire transfer, I was told, it will go through next day in the morning because it was after 4 pm and it was not possible for wire to go through that way, which I understood. Next day at 4 pm, Chandler Arizona Compass Bank Branch Manager, John, called at and said there were some problems with my account thus my wire did not go through. I was going insane, I asked him why ? He said" there were some problems and complications". I asked him, What type of problems ? I he repeated same thing "there were some problems and complications", nothing else, eventhough I asked him different questions and I got same answer, he is like a Robot so I got pissed and hung up the phone. No explanations, no apology from branch manager due to their mistake cost money to my business.
4- I had enough with Compass Bank, they were ruining my business and making me insane.... so. I decided to close my both personal and business checking account but of course you can not close things right away and easily, so I decided to keep my Compass bank account for a month and slowly move my accounts to Washington Mutual. When I realized I moved pretty much everything to Washington Mutual, I checked my balance on Friday night and withdrew reaming balance on Friday night as well. When I went to Compass bank on Monday to close my account, they said, I owe $170, why? because one of my customer decides to deposit his check after 3 months which I forgot about that completely, and due to my withdrew, I end up paying $70 penalty again due to actives on Friday which does not reflect my account for entire Friday. I tired to explain him the problem that is not my fault but banks fault if they don't update my account on time. I told him I checked my balance on Friday night and did not show any activity and he said, the activities shows on next business day that is Monday. Bank Manager, John, is a GOD DAMM robot, repeated same thing over and over" ouch I am sorry but there is nothing I can do" , and I finally burst out of the Compass bank before I kill somebody and now I am receiving letters from collection agencies threatens my business that I can not open a bank account unless remaing balance paid in full.
If you want to run a smooth business without worrying about your bank and your deposit, DO NOT OPEN A BUSINESS ACCOUNT WITH COMPASS BANK, YOU WILL FEEL SORRY.
Thank you
Yusuf
Chandler, Arizona
U.S.A.
I opened a business checking account with Compass Bank, Florida on July, 2005 and gladly closed to account on March 2006 and this letter is a horrible experience I had with Compass Bank during that 8 months as a business owner. Some of them maybe will blame me for being careless but you be the judge, here is my story line by line;
1- On July 2004, when I opened a both business and personal checking accounts, they told me that is completely a free business checking account but when I wanted to do deposit checks through their drive- through, they denied the service and asked me to go inside the bank to do deposit and said I have to have one of those pre-filled deposit slip forms to use the drive-through service. When I tried to order those pre-filled deposit slips, they asked me to pay for it, I though they said it was free.......
2- When I was trying to transfer money from by Business Checking account to my Etrade account. I wrongfully used my personal checking info and boom, no mercy, $108 penalty, no matter how much I tried to lower the penalty, they had no mercy....... I felt I am kind of fly felt into a spider's web, and struggling....ouch
3- I moved from Florida to Arizona and Compass Bank said I don't need to do anything rather then an address chance. I did a international wire transfer which was very urgent matter, because the vendor was waiting for my money transfer in order to ship the product. Forget days, hours was important. And once I did the wire transfer, I was told, it will go through next day in the morning because it was after 4 pm and it was not possible for wire to go through that way, which I understood. Next day at 4 pm, Chandler Arizona Compass Bank Branch Manager, John, called at and said there were some problems with my account thus my wire did not go through. I was going insane, I asked him why ? He said" there were some problems and complications". I asked him, What type of problems ? I he repeated same thing "there were some problems and complications", nothing else, eventhough I asked him different questions and I got same answer, he is like a Robot so I got pissed and hung up the phone. No explanations, no apology from branch manager due to their mistake cost money to my business.
4- I had enough with Compass Bank, they were ruining my business and making me insane.... so. I decided to close my both personal and business checking account but of course you can not close things right away and easily, so I decided to keep my Compass bank account for a month and slowly move my accounts to Washington Mutual. When I realized I moved pretty much everything to Washington Mutual, I checked my balance on Friday night and withdrew reaming balance on Friday night as well. When I went to Compass bank on Monday to close my account, they said, I owe $170, why? because one of my customer decides to deposit his check after 3 months which I forgot about that completely, and due to my withdrew, I end up paying $70 penalty again due to actives on Friday which does not reflect my account for entire Friday. I tired to explain him the problem that is not my fault but banks fault if they don't update my account on time. I told him I checked my balance on Friday night and did not show any activity and he said, the activities shows on next business day that is Monday. Bank Manager, John, is a GOD DAMM robot, repeated same thing over and over" ouch I am sorry but there is nothing I can do" , and I finally burst out of the Compass bank before I kill somebody and now I am receiving letters from collection agencies threatens my business that I can not open a bank account unless remaing balance paid in full.
If you want to run a smooth business without worrying about your bank and your deposit, DO NOT OPEN A BUSINESS ACCOUNT WITH COMPASS BANK, YOU WILL FEEL SORRY.
Thank you
Yusuf
Chandler, Arizona
U.S.A.
1 Updates & Rebuttals
Robert
Wallingford,Connecticut,
U.S.A.
Point by point.
#2Consumer Comment
Mon, July 10, 2006
Not to defend Compass bank, but these problems seem to be of your doing. What follows should apply to any bank you have an account with. Most have similar policies. 1. Free usually means there are no monthly service fees or per check charges, things that pertain to your account maintenance. There are still fess and charges for other services. Check your account terms and conditions, there should be a chart detailing the various fees and charges associated with your account. 2. And the banks is to blame for what? Generating fees, sure, but the mistake was still yours. 3. Although the bank didn't seem to provide an acceptable answer to your question, again, if you read through your account terms and conditioins there is probably a section in there stating that they are, well, not reposnsible for anything. Perhaps Western Union may have been a better choice. 4. If you had kept an account register, this problem wouldn't have happened. You would have know exactly what you balance was, that there was still an outstanding check and you would not have to rely on the bank be your bookkeeper, which they are not. Always read through your account terms and conditions. It is what you are bound to when you open an account. You may be surprised at what rights you have waived by opening and maintaining an account at any particular bank. Good luck.
