- Report: #149643
Complaint Review: Complete Automotive Repair Services C.A.R.S. - Murrysville Pennsylvania
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Author Confirmed
Why?
Complete Automotive Repair Services C.A.R.S.
4431 William Penn Highway Murrysville, 15668 Pennsylvania, U.S.A.
Phone:
888-335-6838
Web:
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Business Rating:
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Complete Automotive Repair Services, C.A.R.S., Complete Automotive Repair Services Does Not Pay As Advertised Ripoff Murrysville Pennsylvania
Complete Automotive Repair Services (AKA C.A.R.S.) is an extented warrantee company. I bought the coverage, and it plain sucks. They will do anything they can not to make it covered. Here are some examples
I've had 3 window motors repaired that "were not covered per the contract". The windows did not roll up or down, and all were diagnosed as "a broken regulator", but for the car I drive, the regulator and motor are one component. That is approx $500 a pop not covered.
Today, just replaced a fuel pump that was leaking gas. The cause was a split in the plastic casing module that the pump is a part of. Again, under the contract, the pump is covered, but the plastic component is not, even if they are all one piece.
They did pay out one time, for $3000 of work, received approx. $400 in coverage. They only pay for parts that are used or they can find at "their price". Labor rates they cover are no where near reality any more.
Found out from a mechanic, is some states, this type of warantee is considered "Mechanical Breakdown Insurance" and is regulated by the insurance commission of that state. Check with your local authorities to see if you can cancel and get a pro-rated refund.
Joseph
League City, Texas
U.S.A.
I've had 3 window motors repaired that "were not covered per the contract". The windows did not roll up or down, and all were diagnosed as "a broken regulator", but for the car I drive, the regulator and motor are one component. That is approx $500 a pop not covered.
Today, just replaced a fuel pump that was leaking gas. The cause was a split in the plastic casing module that the pump is a part of. Again, under the contract, the pump is covered, but the plastic component is not, even if they are all one piece.
They did pay out one time, for $3000 of work, received approx. $400 in coverage. They only pay for parts that are used or they can find at "their price". Labor rates they cover are no where near reality any more.
Found out from a mechanic, is some states, this type of warantee is considered "Mechanical Breakdown Insurance" and is regulated by the insurance commission of that state. Check with your local authorities to see if you can cancel and get a pro-rated refund.
Joseph
League City, Texas
U.S.A.
2 Updates & Rebuttals
William
Dravosburg,Pennsylvania,
U.S.A.
I doubt it was handled appropriately.
#2Consumer Comment
Mon, April 10, 2006
This company has been invetigated in the past. Then found guilty of fraud and misleading consumers about their coverages and the warranty. Usually little to nothing will change even after an investigation from an attourney general. There's no reason to trust they have changed the way they conduct business.
T.
Greensburg,Pennsylvania,
U.S.A.
Read Contracts
#3UPDATE EX-employee responds
Mon, November 21, 2005
I think, like everything else I imagine you sign for, you need to sit down and read the whole contract before you sign it. HAD you read the whole contract, you would understand fully what would and would not be covered. They don't do THEIR parts. They take care of claims in numerous different ways. So before you start pointing the finger at someone, maybe you need to look at the situation. If your warranty says that your labor rate pay is $40 an hour, nine chances out of ten they aren't going to pay the extra labor after $40 an hour. They offer their parts to shops, and they offer money for the shop's parts. So maybe you should have found out what really happened between C.A.R.S. and the shop before you blamed the company. And next time read the complete print on the warranty before you buy things.
