Complaint Review: Compu Technologies - Internet

Yep another invalid UPS # and yet another lie from Retailoperations person.  When will you begin to understand that NO ONE BELIEVES YOUR LIES.

You make a statement of finding the number and then you say there's no way to contact the company. Prices are stated on the website and you agree to pay those prices. Mail order states 4 to 6 weeks for delivery and you proved it was delivered in that time frame.

Was told item was shipped on 12/28 and files a chargeback claiming non receipt 24 hours later withi full knowledge of shipment and transit time.

James Keneaster : orders item on November 28,, item shipped on 12/28 within the clearly stated time frame. Item delivered on January 11 USPS #420917109102148008600617926161.

Policies clearly stated 4-6 weeks for shipment/delivery. Those are the facts!

James, I really wished you had not paid them the $39.  Your dispute through your credit card company was legitimate per the provisions of the Fair Credit Billing Act which states you may dispute charges for goods and services you didn't accept or weren't delivered as agreed.  Despite the mumbo jumbo from Retailoperations person your dispute was valid and fell within these guidelines.  Additionally, should they attempt to place this as a collections account on your credit file, you would have easily been able to dispute it under the FCRA provisions within the FDCPA.  It appears they have a relationship with some botttom feeder attorney who attempts to do this when they don't get their way.  As soon as I find out who the attorney is I'll work on taking appropriate action to inquire as to why he associates with such a company and if I find out that he is participating in attempts to defraud consumers I will get him disbarred. 

In a nutshell, this company is a scam.  Their business address is a UPS storefront and this person posting as Retailoperations is a clown.

I have to agree with the author, and MANY Others on this site. I too, like the several others did NOT get supposed 5 emails from your company. Only ONE confirming the order. If you have so many problems with customers why don't  you learn and put contact info more available on your site? An email address or something? The fact that you don't looks shady and the fact that you ship AFTER people cancel so they have to pay more is such robbery that is only tolerated because you have a 'contract' which I did not see anywhere when I purchased an item on your alien computer site.

For those who cant read like Keanster over there, it clearly states it upfront prior to any purchasing being made. You told the company that you read and agreed to the terms and conditions, it was point blank right there.  You received email after email with the support link clearly stated. At any time 7/24 you could of contacted the support center. And do not give us no support or email or phone number. It was clearly stated on all the emails. You never once contacted our company. Also the shipment time was also clearly stated in the company policies that you supposidely read. And it was delivered exactly within the time period.

You give order numbers which is 19318, the only place where you could of gotten that order number was from the email you received and guess what! THE CONTACT URL OF THE SUPPORT SITE  THAT YOU WERE SUPPOSED TO USE TO CONTACT US WAS RIGHT ON IT! If you received these emails, in which you again admit, the policies are clearly stated below each and ever email, and its in capital letters.

You admit that you called the number, 3 times, thats your own words. The phone number states to go to the support center website. So that makes it 6 times you were told that, you own admission. And you still didnt! Who actually knows if you really called that number, because if it was your customer being involved, a normal person would of gone to the support link to have it quickly resolved. Obviously you didnt.

This all because you didnt bother to contact our company, you initiated a chargeback, and it was your actions that initiated it. Nothing more. You were also sent a 2 - 2 page letters that clearly outlined why you were being charged and you still had the intelligence to only send in the amount that was refunded to you.

This all would of been resolved if you simply contacted our company at the support link, the 5 emails that you received that had on the very top how to contact our company, you were sent an additional reminder email which outlined our contact and company policies. So that makes it 11 times that you where given specific instructions on how to contact our company and once again you didnt.

Its amazing, how this person gives a one sided story. The only part that was true was him sending a check for the product price, but after getting 4 additional pages of documentation, he attempted to validiate the debt being owed, and he will get another 7 pages of documentation which shows it to be valid.

This person openly admits receiving emails, openly admits of contacting the phone number listed some 3 times. On all those procedures he was told 11 times on how to contact our company.
Bottom line is that you never bothered to follow the contact procedures, and you knew that. You just decided to file a chargeback and you got the item. So dont go on saying you couldnt do this and that, when you outrightly knew how to contact our company, but decided not to! It was your plain laziness and actions that lead to this point. The documentation was clearly stated, you agreed to the terms and conditions of the sale and you decided to violate them with the full knowledge of your actions.  All of this was the direct result of your actions, not anyone elses! You claim to run a business, well how would you feel if your customer did the same thing to you, you would be saying the same exact thing we are saying, to contact our company. If the customer breaks something on purpose, you'll go right to the policies and state xyz. So show some real professionalism and fess up to what the real truth is. All this you knew and decided that you didnt care about it and you did what you felt like doing, well learn next time to COMMUNICATE! Dude you brought this on yourself and no one is to blame execpt you!

Its amazing how people who right on these boards do not bother telling the whole truth! There one sided version is not to complain but only to take a strike at companies. This person is clearly another example.

It appears that these people are all about extortion.  They sent the product only after I settled the dispute through my American Express card.  Once the part came I had no address to return it to or to send a check to until they sent me a nasty letter with a bill which included an additional $40.00.  I shot a letter back to them spelling out the scenario of events along with a check for the product. They in turn filed a claim through Fidelity Information Corporation; a bill collection agency and possibly working with them in this possible extortion scheme.  The bill from Fidelity is now up to $100.00!

I have filed a complaint with the Federal Trade commission; California Attorney General's Office and the FBI requesting each of these agencies to look into the practices of Compu Technologies and Fidelity Corporation. 

I don't know if these people even have any Dell products on the shelf.  They may even be just a front company hiding an extortion scheme.  As a minimum the government may run them out of business for their horribly unethical practices.  Their lack of professionalism appalls me!

I don't expect to, nor do I want to hear from them again.  If they continue to harass me I will continue to complain to the authorities until I get some action.

James Keneaster
President / Owner
ABC:\Services 

First of all you said it yourself, its an estimated shipment date and the disclosure that you agreed to stated its to serve ONLY as an estimate and it was not to be considered the actual shipment date. Secondly, dont give us any of your excuses when you "attempted" to contact our company. You make an excuse and lie because the number you called told you to go to the support site. In addition, you received 6 emails at the email address that you provided stating our contact methods. The second you email the autoresponder, and it states in the email address stating its an autoresponder, and you had the intelligence to still send an email. The second you did, it would of told you again to go to the support site.
The policies where clearly stated and you agreed to them at the time of purchase. There was every chance of contacting our company. You openly admit calling the number 3 times, and it states to go to the support site 2 times on the phone. So thats 6 times plus the 6 emails you received stating to go to the support site.
You made no effort in contacting our company, you clearly knew how to contact our company and reality is you purposely refused to do so. There was no reason why you couldnt of went to the support site, so sell your bs someplace else!
The fact is you never went to the support site, filed a chargeback, and when you agree to terms and conditions, follow them! You had in your possession both the emails from our company from the second you bought the item, to the phone recording that told you 6 times to go to the support site. Fact is you never bothered. And if you bothered to read what you agreed the time frame of the shipment was in exactly the time frame that you supposidely said you had read and agreed to at the time of the purchase. You're well aware of the policies, if you didnt agree with them, its simple purchase the item somewhere else.
Nothing but excuses!