- Report: #300844
Complaint Review: Correctional Billing Services - Nationwide
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Author Confirmed
Why?
Correctional Billing Services
Nationwide, U.S.A.
Phone:
800-844-6591
Web:
N/A
Categories:
Business Rating:
(0)
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Correctional Billing Services Incorrect information and charging practices. No system to allow a correction to bill. Nationwide
I first used this service in Mid December with a required account deposit of $50. I checked the Internet following each call and the cost for a 10 min call was listed at $1 and 60 something cents..I told my husband he could call each day because the rate was reasonable. I called the center to confirm what I was seeing on the Internet site and the call center rep reported the same rate that was listed. I checked the site frequently to reconfirm the rates.
My husband and I spoke each day (on my $50 deposit) until Jan 7th, when I did not hear from him on Jan 9th I looked at the account, the phone was blocked, and noted I owed $3. and some cents. I called the center charged another $50 to my credit card and the line was cleared. We spoke on Jan 10.
I did not hear from him on Jan 11 so I looked at the online account and it noted I now needed to pay $220. plus $50 to clear the account. The online account suddenly listed calls at $11hr and I was being charged retroactively for calls made from DEC 28. These were calls that were always listed at $1.60 for a 10 minute call and now had a charge of $11.48 for a 10 minute call.
I called the center on Jan 12, 13, 14, 15 and each time I asked to speak to a supervisor. On Jan 12 and 13 the supervisor put me on hold to "investigate"...I was on hold for 50 minutes when I needed to hang up the phone.
On Jan 15 a supervisor would not speak to me but I was put on a callback list with a promise a supervisor would call within 24 hours. I never received a callback. I sent an E-mail to the provided address and all I received was an automated response with direction to resolve my complaint with the call center number. The call center refused to give me any physical address or information regarding management of the company.
This company has the advantage of dealing with people who have no other choice but to use their service. They do not seem concerned that they have used unfair business practice. They will not address the issue that they gave false information on the web site and it was changed within one day and charges were then placed retroactively. The call center is of no value in helping resolve an issue and there is no where else to go to resolve the issue. This company should be investigated for fraud.
Angela
Tampa, Florida
U.S.A.
My husband and I spoke each day (on my $50 deposit) until Jan 7th, when I did not hear from him on Jan 9th I looked at the account, the phone was blocked, and noted I owed $3. and some cents. I called the center charged another $50 to my credit card and the line was cleared. We spoke on Jan 10.
I did not hear from him on Jan 11 so I looked at the online account and it noted I now needed to pay $220. plus $50 to clear the account. The online account suddenly listed calls at $11hr and I was being charged retroactively for calls made from DEC 28. These were calls that were always listed at $1.60 for a 10 minute call and now had a charge of $11.48 for a 10 minute call.
I called the center on Jan 12, 13, 14, 15 and each time I asked to speak to a supervisor. On Jan 12 and 13 the supervisor put me on hold to "investigate"...I was on hold for 50 minutes when I needed to hang up the phone.
On Jan 15 a supervisor would not speak to me but I was put on a callback list with a promise a supervisor would call within 24 hours. I never received a callback. I sent an E-mail to the provided address and all I received was an automated response with direction to resolve my complaint with the call center number. The call center refused to give me any physical address or information regarding management of the company.
This company has the advantage of dealing with people who have no other choice but to use their service. They do not seem concerned that they have used unfair business practice. They will not address the issue that they gave false information on the web site and it was changed within one day and charges were then placed retroactively. The call center is of no value in helping resolve an issue and there is no where else to go to resolve the issue. This company should be investigated for fraud.
Angela
Tampa, Florida
U.S.A.
