- Report: #259554
Complaint Review: Cratefurniture.com - Petersburg Virginia
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Author Confirmed
Why?
Cratefurniture.com
37 Bollingbrook Street Petersburg, 23803 Virginia, U.S.A.
Phone:
800-627-5161
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Cratefurniture.com order cancelled no refund in sight Ripoff Petersburg Virginia
*Author of original report: Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
*Author of original report: Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
*Author of original report: Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
*Author of original report: Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
*REBUTTAL Owner of company: Order Shipped
*REBUTTAL Owner of company: Order Shipped
*REBUTTAL Owner of company: Order Shipped
*REBUTTAL Owner of company: Order Shipped
On April 6th, 2007 I placed an order for replacement cushions with cratefurniture.com. I was informed 8 weeks later that my order had not even been started and could not be shipped at least until July 31. I cancelled the order on June 18. The customer service representative, Julie Wells, assured me that I would see a credit refund on my credit card within 7 to 10 business days. This has not happened.
It is now July 9. After reading a similar complaint against this company from a lady in Oakland, CA, I am not optimistic that I will see a refund.
It appears that this company does most of its business online; therefore it can not afford to have negative publicity posted on the web. Hopefully, 'cratefurniture' will see the complaints and will address our grievances before other action is taken.
Carolyn
Northborough, Massachusetts
U.S.A.
It is now July 9. After reading a similar complaint against this company from a lady in Oakland, CA, I am not optimistic that I will see a refund.
It appears that this company does most of its business online; therefore it can not afford to have negative publicity posted on the web. Hopefully, 'cratefurniture' will see the complaints and will address our grievances before other action is taken.
Carolyn
Northborough, Massachusetts
U.S.A.
8 Updates & Rebuttals
Cfcs25
Petersburg,Virginia,
U.S.A.
Order Shipped
#2REBUTTAL Owner of company
Fri, May 23, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.
Cfcs25
Petersburg,Virginia,
U.S.A.
Order Shipped
#3REBUTTAL Owner of company
Fri, May 23, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.
Cfcs25
Petersburg,Virginia,
U.S.A.
Order Shipped
#4REBUTTAL Owner of company
Fri, May 23, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.
Cfcs25
Petersburg,Virginia,
U.S.A.
Order Shipped
#5REBUTTAL Owner of company
Fri, May 23, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.
Carolyn
Northborough,Massachusetts,
U.S.A.
Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
#6Author of original report
Fri, July 13, 2007
Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account. I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.
Carolyn
Northborough,Massachusetts,
U.S.A.
Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
#7Author of original report
Fri, July 13, 2007
Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account. I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.
Carolyn
Northborough,Massachusetts,
U.S.A.
Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
#8Author of original report
Fri, July 13, 2007
Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account. I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.
Carolyn
Northborough,Massachusetts,
U.S.A.
Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.
#9Author of original report
Fri, July 13, 2007
Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account. I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.
