- Report: #470555
Complaint Review: Crazy Custom Caps - Brisbane Australia
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Crazy Custom Caps
1015 Sandgate Rd. Brisbane, Australia, Australia
Phone:
917-267-7508
Web:
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Crazy Custom Caps Fraudulent Ways Brisbane Australia
I ordered a hat and paid for it. However, when I received the hat and the spelling was wrong. I told them what was wrong and they stated it's my fault. However when I tried to ask for a refund, they stated no because it was my fault. I filed a complaint with PayPal and they refused to even settle it. I then went ahead and read the disclaimer:
Refund Policy.
If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 21 days of receipt. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer's sole and exclusive right to refund.
They then told me it's not their fault, so I am crazy for thinking I'm going to get a refund. I then stated I would take them to court and they called me a "Joke." A supposed "Good" company is calling a customer a "Joke"? Because they want their refund like their disclaimer states they'll give?
Yeah. This company is a joke and needs to be checked into.
Tre
Las Vegas, Nevada
U.S.A.
Refund Policy.
If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 21 days of receipt. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer's sole and exclusive right to refund.
They then told me it's not their fault, so I am crazy for thinking I'm going to get a refund. I then stated I would take them to court and they called me a "Joke." A supposed "Good" company is calling a customer a "Joke"? Because they want their refund like their disclaimer states they'll give?
Yeah. This company is a joke and needs to be checked into.
Tre
Las Vegas, Nevada
U.S.A.
7 Updates & Rebuttals
SomePeopleCan''tMoveOn
Las Vegas,Nevada,
USA
Crazy Custom Caps
#2
Sat, September 12, 2009
I'd also like to go on record and state that even though the misunderstanding, Crazy Custom Caps did give me my full refund back.
SomePeopleCan''tMoveOn
Las Vegas,Nevada,
USA
Crazy Custom Caps
#3
Thu, September 10, 2009
I did try to update this last night and it appears that it did not go
through. I would like to update the situation and report that it was
clearly all a big misunderstanding on my behalf.
After speaking to Crazy Custom Caps, it was brought to my attention
that it was a misunderstanding on my behalf. I have realized this now
and am sorry for posting this article.
Cassandra of Crazy Custom Caps was friendly about this whole matter and
very professional about it after realizing it was just me.
So, please ignore this article.
Thank you.
SomePeopleCan''tMoveOn
Las Vegas,Nevada,
USA
Crazy Custom Caps...
#4
Wed, September 02, 2009
I would like to respond to Cassandra's comment of the following line:
"if required i can provide a pdf file of the order sheet so everyone can see the spelling error..."
Let it be known that PDF files can in fact be edited:
http://www.google.com/#hl=en&source=hp&q=How+to+edit+a+pdf+file&aq=f&aqi=g10&oq=&fp=9b1c6ebfff7f9103
SomePeopleCan''tMoveOn
Las Vegas,Nevada,
USA
Crazy Custom Caps
#5
Wed, September 02, 2009
My lady, girlfriend, had placed an order for me. Ordering me a hat with text on the front of the cap & on the back. When I had received the hat, however, it wasn't quite what I wanted. The front text was supposed to have the word "the" followed by "T" immediately. Instead it had stated "ThT" I had questioned my lady on how she did it. She knows how I am when it comes to certain things, so I trusted her judgment that she did do it right.
When I contacted this company they had immediately stated it was her fault. Not asking anything. Most "Good" companies will at least take the time to figure out went wrong. Well, not with this one. They were quick to place the blame and point the finger. I then asked if it was possible to get my money back, they went on to tell me they won't refund something that wasn't their mistake. Almost felt rude to me, in my opinion.
I think looked at their disclaimer on the website and I noticed the refund policy.
Refund Policy.
If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 21 days of receipt. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer's sole and exclusive right to refund.
Their refund policy can be found here:
http://www.crazycustomcaps.com/disclaimer.php
They then went on to tell me that wasn't the correct one. By then, I just figured whatever, keep the $35.00. I was upset with this company as any person would be. When I did some research on them, I had came to find out that their was other complaints about them. Almost identical to my situation and them quickly blaming the customer.
The complaints can be found here:
http://www.complaints.com/2009/june/16/Crazy_Custom_Hats_Dishonesty_206888.htm
http://www.complaintsboard.com/complaints/crazy-custom-hats-c226381.html
If you ask me, in my opinion, I would not do business through this company. In my opinion, they come across as rude & dishonest.
SomePeopleCan''tMoveOn
Las Vegas,Nevada,
USA
Crazy Custom Caps
#6
Tue, September 01, 2009
They have a website that is based to create your own custom cap. I ordered a hat, (Of course), when I received the hat, it wasn't quite what I ordered. The spelling was messed up. So I figured okay, I will simply email them stating I was going to send the hat back and ask for a refund.
However, they immediately emailed me and told me it was my fault, and that I won't receive a refund. When I went to their website, their disclaimer states the following:
Refund Policy.
If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 21 days of receipt. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer's sole and exclusive right to refund.
I told them about their disclaimer and they pretty much stated I was a "joke" and that I was " crazy" for wanting a refund. over something that was my fault. Wait a minute, doesn't the disclaimer state if the customer is not happy they shall receive a refund? Hm.
SomePeopleCan''tMoveOn
Las Vegas,Nevada,
USA
Nothing
#7
Tue, September 01, 2009
Edited, so the person can gladly move on with their life after 3 months.
Ccc
Sadsa,Alaska,
U.S.A.
crazy custom caps
#8REBUTTAL Owner of company
Tue, August 11, 2009
In response to this persons claims i would like to add the following, First this person is not the customer who placed the order on our website the order was being sent to him so he was not there when the order was placed and did not see what was typed by the real customer. The problem with the order was the customer made a typing error and left out a letter when typing what they wanted to have written on the hat, as the word was not a proper word but "slang" a saying that only they knew what it would mean it was not obvious to us that the word was missing a letter if it was we would have emailed them to confirm the spelling. if required i can provide a pdf file of the order sheet so everyone can see the spelling error. we send out almost 100 custom caps per day and would have no problem at all sending a new cap to a customer if we made a mistake, we also do not maually type into our program the text that customers have chosen it is computerised for the very purpose of not making spelling mistakes, we also have a quality control team who check every single order to make sure it is of high quality and everything is correct with the order, lastly see below our returns & cancellations policy stated on our website Returns & Cancellations Before placing your cap order, please make sure your personalized cap is complete and without errors. Orders are processed as we get them. We are not responsible for any incorrect sizes, names, e-mail addresses or words. Once an order has been personalized, it can not be returned except for our errors or defects in workmanship. For defects in workmanship, please contact us. We will immediately repair your item(s). If you are not satisfied with an item, please contact us within 21 days of receipt. We obviously did not call thisperson the things he claims, we recieved harrasing emails and threats from him and after explaining everything several times discontinued communication. Thank you Cassandra Crazy Custom Caps
