Fedup
Biloxi,#2Consumer Suggestion
Thu, August 30, 2007
I was on 48 Hours several years ago after having all my belongings stolen by a company out of The Bronx, New York. They are Israeli criminals and were put in prison and fined big money by the FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION AND THE FBI IN NY. All you people who have had your belongings loaded into a truck, then told you have to pay money (extortion), have been lied to about insurance, have had your belongings STOLEN and HELD HOSTAGE FOR MONEY (EXTORTION), have had your belongings STOLEN in transit, etc. CONTACT THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION AND FILE A COMPLAINT. ALSO CONTACT THE FBI NEAREST TO WHERE THE COMPANY IS OPERATING OUT OF. Look up their corporate information in the Secretary of State where you think they may be incorporated. This is an old scam, and I'm so sorry to hear they're still operating and/or reaching out in a new network. FORGET THE BETTER BUSINESS BUREAU. it will do nothing. What you need is the FEDERAL BUREAU OF INVESTIGATION and don't give up. Keep calling different offices and the U.S. ATTORNEY's OFFICE until they go after them. Be sure and keep your BILL OF LADING and every note of every conversation, etc. Again, don't give up! Keep calling over and over until the feds DO SOMETHING. And by the way, these scams were brought to us by Republican DE-REGULATION of the moving industry. Still support DEREGULATION? Still think business ought to get away with whatever it can?
Fedup
Biloxi,#3Consumer Suggestion
Thu, August 30, 2007
I was on 48 Hours several years ago after having all my belongings stolen by a company out of The Bronx, New York. They are Israeli criminals and were put in prison and fined big money by the FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION AND THE FBI IN NY. All you people who have had your belongings loaded into a truck, then told you have to pay money (extortion), have been lied to about insurance, have had your belongings STOLEN and HELD HOSTAGE FOR MONEY (EXTORTION), have had your belongings STOLEN in transit, etc. CONTACT THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION AND FILE A COMPLAINT. ALSO CONTACT THE FBI NEAREST TO WHERE THE COMPANY IS OPERATING OUT OF. Look up their corporate information in the Secretary of State where you think they may be incorporated. This is an old scam, and I'm so sorry to hear they're still operating and/or reaching out in a new network. FORGET THE BETTER BUSINESS BUREAU. it will do nothing. What you need is the FEDERAL BUREAU OF INVESTIGATION and don't give up. Keep calling different offices and the U.S. ATTORNEY's OFFICE until they go after them. Be sure and keep your BILL OF LADING and every note of every conversation, etc. Again, don't give up! Keep calling over and over until the feds DO SOMETHING. And by the way, these scams were brought to us by Republican DE-REGULATION of the moving industry. Still support DEREGULATION? Still think business ought to get away with whatever it can?
Fedup
Biloxi,#4Consumer Suggestion
Thu, August 30, 2007
I was on 48 Hours several years ago after having all my belongings stolen by a company out of The Bronx, New York. They are Israeli criminals and were put in prison and fined big money by the FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION AND THE FBI IN NY. All you people who have had your belongings loaded into a truck, then told you have to pay money (extortion), have been lied to about insurance, have had your belongings STOLEN and HELD HOSTAGE FOR MONEY (EXTORTION), have had your belongings STOLEN in transit, etc. CONTACT THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION AND FILE A COMPLAINT. ALSO CONTACT THE FBI NEAREST TO WHERE THE COMPANY IS OPERATING OUT OF. Look up their corporate information in the Secretary of State where you think they may be incorporated. This is an old scam, and I'm so sorry to hear they're still operating and/or reaching out in a new network. FORGET THE BETTER BUSINESS BUREAU. it will do nothing. What you need is the FEDERAL BUREAU OF INVESTIGATION and don't give up. Keep calling different offices and the U.S. ATTORNEY's OFFICE until they go after them. Be sure and keep your BILL OF LADING and every note of every conversation, etc. Again, don't give up! Keep calling over and over until the feds DO SOMETHING. And by the way, these scams were brought to us by Republican DE-REGULATION of the moving industry. Still support DEREGULATION? Still think business ought to get away with whatever it can?
Sharon
Alexandria,#5Consumer Suggestion
Thu, August 30, 2007
Emily, I don't know which mystery agency you've called, but consider the IRS fraud tipline as well. Cash payments often mean income not reported and taxes not paid. And since we know that this comapny does things over and over again, you're hardly the first person to have to pay in untraceable cash without getting receipts. Have you thought about Small Claims Court to get back the amount overcharged? Technically, every cent over your original Binding Estimate was illegal and you are entitled to it back. If you have your bike's serial number, will you file a police report?
Sharon
Alexandria,#6Consumer Suggestion
Thu, August 30, 2007
Emily, I don't know which mystery agency you've called, but consider the IRS fraud tipline as well. Cash payments often mean income not reported and taxes not paid. And since we know that this comapny does things over and over again, you're hardly the first person to have to pay in untraceable cash without getting receipts. Have you thought about Small Claims Court to get back the amount overcharged? Technically, every cent over your original Binding Estimate was illegal and you are entitled to it back. If you have your bike's serial number, will you file a police report?
Sharon
Alexandria,#7Consumer Suggestion
Thu, August 30, 2007
Emily, I don't know which mystery agency you've called, but consider the IRS fraud tipline as well. Cash payments often mean income not reported and taxes not paid. And since we know that this comapny does things over and over again, you're hardly the first person to have to pay in untraceable cash without getting receipts. Have you thought about Small Claims Court to get back the amount overcharged? Technically, every cent over your original Binding Estimate was illegal and you are entitled to it back. If you have your bike's serial number, will you file a police report?
Sharon
Alexandria,#8Consumer Suggestion
Thu, August 30, 2007
Emily, I don't know which mystery agency you've called, but consider the IRS fraud tipline as well. Cash payments often mean income not reported and taxes not paid. And since we know that this comapny does things over and over again, you're hardly the first person to have to pay in untraceable cash without getting receipts. Have you thought about Small Claims Court to get back the amount overcharged? Technically, every cent over your original Binding Estimate was illegal and you are entitled to it back. If you have your bike's serial number, will you file a police report?
Discokoala
Madison,#9Author of original report
Wed, August 29, 2007
This is to respond to KJ's posting ... I NEVER agreed to release your company from liability in this matter. You sent me a letter saying AND I QUOTE: "Your signature below will conclude our monetary settlement and release the Company of any further liabilities" - where the "monetary settlement" you are referring to is a grand total of $80. I never signed this statement, and never will. $80 isn't even close to enough for me to release your corrupt company from liability. The items you lost/damaged (with the exception of my bike) weren't worth a lot in terms of money, but one of the tables you lost was a unique gift from my mother, that will be impossible to replace. In addition, your company never offered to reimburse me for any of the $1316 you charged me over the binding estimate. What about that? $80 is chump change. Give me a break. As for your claim that my bike would be shipped on the next trailer to the Midwest, answer me this: why didn't it get on the trailer that left a month and a half or so ago? Your company didn't put my bike on that shipment, as they should have. It is obvious from your company's shady history that this "misunderstanding" (i.e. the LYING on the part of your representative, John) is not just the act of one free agent, as you have repeatedly tried to convince me, but the policy of your company. Perhaps you did fire that employee (although I doubt it, he brings in a lot of business with his lies, doesn't he?), but only to scapegoat him and avoid liability. Very smooth. UPDATE: the company decided to give me the chance to receive my bike by UPS ... the downside? I have to pay for it. $102. Fabulous. As for Vinbert's suggestion, believe me, I have complained through every avenue available. I filed reports with the Better Business Bureau, the FMCSA, the NY State Attorney General (just recently) and one other government agency (I'm gonna leave that one as a surprise for the company .. but trust me, it's a good one!), in addition to several consumer protection websites. Even if I can't get my money back, I can at least have the satisfaction of sharing my story with anybody who will listen. TAKE THAT, CROSS COUNTRY RELOCATION! Fighting back feels SO good. =)
Sharon
Alexandria,#10Consumer Suggestion
Wed, August 29, 2007
KJ, I asked a bunch of questions on Vinbert's Report, I hope they are posted soon so that you can answer them. However, I posted a lot of the same information just above for the original author, yet you made no comment on it. Can you please explain to the reading public how you continue to operate when the DOT has placed you Out of Service? Have you yet paid the $5,500 in fines the DOT placed in Jan? Are these fines the reason you have been placed Out of Service? The fines listed above are irrefutable evidence that your company operates consistently in the manner described by both Emily and Vinbert, and that it has happened in such an egregious manner that it actually caught the attention of the overworked Department of Transportation. The BBB lists complaints in excess of $8,500 on top of the Binding Estimate. Quite a jump in price. But I'm sure you'll have an answer for all of this. Just leave the Mike Tyson-like speeches for someone who's impressed by big words.
Kj
Bronx,#11UPDATE Employee
Tue, August 28, 2007
It is unfortunate that you were misled by one of the company's former employees at the time of your scheduled move in June. Since the Company has also taken a severe blow due to the representative acting on his free will, we have tightened our quotes policy and have become much more specific about what it includes. As such, each client is aware that full value protection coverage is purchased additionally through a third party insurer and that basic coverage is met at 0.60 cents per pound per article for any lost/damaged items. Extras with regard to boxes, steps and the like are evaluated on a case by case basis and must be outlined in writing on the order for service prior to booking. What you neglected to mention in your complaint is that the Company has worked with you extensively in order to have your bike expedited to your attention and that the Company has also agreed to reimburse you 100% for the amount YOU assessed would be adequate for the damages incurred. In your own words; > Similarly, in an earlier email correspondence I wrote: We can ship the bike to your new address but I am afraid you will have to wait until a trailer arrives in Wisconsin--a region not serviced very regularly and therefore, I cannot guarantee a speedy delivery. I was suggesting UPS might be a little more expedient. Please let me know which method you would prefer. Additionally, the Company has never asked to you to release it of any liability other than that to which you had agreed. The letter clearly stated; > Such is what has accurately taken place to date.
Vinbert
Humble,#12Consumer Suggestion
Tue, August 28, 2007
Our experience was exactly the same as yours. I am currently looking at two boxes that belong to another family. However, our ripoff report has been responded to by a company employee, blaming us for all the issues. I can't believe that this company is allowed to just change names and basically continue on in their malpractice. Please go to the BBB site for your state and file a report. Perhaps if enough people complain, the BBB will do something to make them follow the laws, or at least people contemplating using them will not do so. The only way we can stop these people from doing to other consumers what they did to us, is make sure that whenever anyone does an internet search, their name and address comes up loud and clear for everyone to see what they do. Power to the people !
Sharon
Alexandria,#13Consumer Suggestion
Mon, August 27, 2007
You're not going to get anything from them, sorry to say. They've gone out of business, it looks like. It might give you a tiny sense of satisfaction to know that in Jan of thisyear, the DOT fined Cross Country Relocation (DOT#1487082) $5500 for: Failing to give the Your Rights & Responsibilities Book (so your move was their standard MO) Failing to charge applicable tarriff rate Failing to reaffirm or negotiate the non-binding estimate Collecting more than 110% of the original non-binding estimate at destination (like with you) I doubt they'll pay this fine, since their license has been revoked and they are probably getting ready to re-open under a new name, but at least you can know that someone did pay attention to them and found enough problems to give them a fine. Tiny comfort, and doesn't return your bike, I know. I bet one of the workers is riding it now, or has pawned it. They want your signature on the liability statement, after which you'll get nothing. But now that you know what's happened to them, you can have a little fun with John. See what he says about the $5500 and the loss of license. Also ask him about The Right Move, which was this company's name before they also got put Out of Service in September 2006.