- Report: #285209
Complaint Review: Curtis Daneker - Troy Michigan
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Author Confirmed
Why?
Curtis Daneker
837 Century Dr Apt 206 Troy, 48083 Michigan, U.S.A.
Phone:
734-7757009
Web:
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Gaines Vending, Nayasha, Nick. TERRIBLE SERVICE, DISHONEST, NOT WILLING TO HELP, LYING TO CUSTOMERS New York new york
Bought a machine throught gaines vending through some lady who no longer works there. The lady promised me 3 locations which i can choose from and the machine plus 5 years insurance. I called her cell phone she said the company is terrible and she left. Called there to tell them that location they gave was not valid. When I went to the location they gave me they said that machine could not be placed in their office. I called to tell the locater and never heard from anyone... in fact i call the number it is now disconnected. I TRIED REACHING HIM FOR ONE MONTH Guy that was supposed to get me locations his name was nick.
When i called gaines to explian the situation he said he would get on it immediatly and he would contact nick. it has been 4 weeks still no location he said it would only take a week. My $3,500 machine is sitting in a hallway as we speak making me no money.
I called gaines everyweek they say still no word. I told Nayasha the guy that picks up the phones: 'you promised me in one week that you would get me this location and still no work what kind of company makes promises they dont keep' Nayasha replied and said a 'lot of companies'. Very rude won't let me speak to owner. mr swartz. I am at a loss trying to reach a attorney because contract I signed promises location they are not living up to their word. DONT BUY THROUGH GAINES. I called around this company has a bad reputation.
Curtis XXXXXXX
troy mi, Michigan
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
When i called gaines to explian the situation he said he would get on it immediatly and he would contact nick. it has been 4 weeks still no location he said it would only take a week. My $3,500 machine is sitting in a hallway as we speak making me no money.
I called gaines everyweek they say still no word. I told Nayasha the guy that picks up the phones: 'you promised me in one week that you would get me this location and still no work what kind of company makes promises they dont keep' Nayasha replied and said a 'lot of companies'. Very rude won't let me speak to owner. mr swartz. I am at a loss trying to reach a attorney because contract I signed promises location they are not living up to their word. DONT BUY THROUGH GAINES. I called around this company has a bad reputation.
Curtis XXXXXXX
troy mi, Michigan
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Curtis Daneker
Troy Mi,Michigan,
U.S.A.
Take a look at the BBB
#2Author of original report
Tue, June 17, 2008
This company is still unsatisfactory on the BBB with over 275 compliants. So we are supposed to believe this customer was in the wrong? Obviously the person who rebutted the compliant could not actually go into detail about why the customer was in the wrong. I have heard of other rip-offs regarding this company
Jack Schwartz
Great Neck,New York,
U.S.A.
Irresponsible Customer
#3REBUTTAL Owner of company
Fri, June 13, 2008
Curtis approved and acknowledged in writing approval for one location that was supplied, on 8/9/07, for the 1 machine that was purchased. The customer requested addition locations that we supplied at no additional cost. Since then we did not hear from this customer. I addressed a letter to the BBB on 3/19/08 upon hearing that the customer was unhappy. I said all this customer had to do was return calls to the locator and we would have accommodated the customer. Apparently the customer decided to do nothing. My office contacted the customer and again said that we would supply additional locations and I had our locator contact the customer again. Reviewing all of the above I do not understand how this customer can complain. The other issue where our ex salesperson was contacted and had made remarks about us seem unfair since this person was employed by Gaines for almost 5 years and I have numerous letters from her stating that I was the best boss she ever worked for and that Gaines was the most customer oriented company she has ever worked for. She told me that she was leaving this business because a friend was going to start her in the real estate business. The letters I have on file clearly contradict the comments that could have been said by the ex employee.
