- Report: #420362
Complaint Review: D & G Plumbing - Wilmington North Carolina
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Author Confirmed
Why?
D & G Plumbing
4904 Carolina Beach Rd. Wilmington, 28401 North Carolina, U.S.A.
Phone:
910-799-2552
Web:
N/A
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D & G Plumbing refused to take responsibility for damages caused by them and were vulgar and rude Wilmington North Carolina
D & G Plumbing was asked to look at my toilet that had been rocking. The plumber took the toilet up and replaced the flange and put in a new wax ring. A few weeks after the repair I began to smell mildew in my bathroom and noticed that my grout was beginning to change colors and crack. I called them back out to take a look at what the problem may be since I had not noticed this until after the job was done. The same plumber came out, took up the toilet and we both looked to see if there was any moisture. The plumber said that he did not notice any when it was obvious there was. The toilet was left in my tub because the plumber did not come with the equipment to place it back. I asked the company to send another plumber out so that we definitely could find where the problem was coming from since the original plumber was not willing to investigate further and did not place the toilet back. At that time the owner told me the same plumber would becoming since he was the one who did the job. I informed the owner of the damage and said that if it was due to the job they had done then they would be held liable for repairs. The owner then told me , " I have my libiability between my legs." I then proceded to call another plumbing company, East Coast Plumbing, and they came out inspected underneath the house (which D & G did not do) to find where the leak may be coming from and found that it was coming from the toilet. They put in a new wax ring and asked if the old wax ring had a funnel end on it and it did not. The old wax ring allowed water to seap into the flooring when the toilet was flushed. I have since filed a complaint with the Better Business Bureau and against the owners license. The owner lied in his rebuttal to the Better Business Bureau and since has called me threatening to sue me for defamation of character. I am giving this detailed description as a warning to all future customers. I am sure there will be a rebuttal denying these claims that is why such detail to this matter has been given.
Concerned for other customers
Leland, North Carolina
U.S.A.
Concerned for other customers
Leland, North Carolina
U.S.A.
