- Report: #151508
Complaint Review: Dell Computer Corporation - Austin Texas
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Dell Computer Corporation
dell.com Austin, Texas, U.S.A.
Phone:
800-545-3813
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Dell Computer Corporation I was sent wrong computer, Dell will not take it back. Ripoff Austin Texas
*Consumer Comment: Desktop/Tower Confusion
*Consumer Comment: Desktop/Tower Confusion
*Consumer Comment: Desktop/Tower Confusion
*Consumer Comment: Desktop/Tower Confusion
*Consumer Suggestion: Seems the confusion is you dont understand what DESKTOP means
*Consumer Comment: Denny's right
*Consumer Comment: Denny's right
*Consumer Comment: Denny's right
*Consumer Comment: Denny's right
*Consumer Comment: I should probably get new glasses
I ordered two Dell Precision Workstation 370 via Dell's website with a sales rep on the phone to walk me through the order process. The picture of the computer showed a mini-tower (i.e. the cpu sits vertical). I was not offered the option of a vertical or horizontal box and assumed I was ordering the same machine I was looking at on the internet. I was sent two computers that sit horizontally and am told that those are called "desktops". Since the picture and information on the website I ordered from was a mini-tower, that is what I expected to get. I was clearly sent the wrong computers and wanted to exchange one. (My computer crashed and I could not wait over a week to exchange both, so I kept one computer.) Beware, evidently Dell has a 21-day return policy - which is never mentioned by the sales representative or is clearly posted on their website or on your order confirmation. It is hidden under "terms of sale" on their website and I was told by a manager at cumstomer care that this was all that was required by law.
Oh, and that is 21 days from the day you order the thing, folks, not 21 days from when you recieve it!!! I own a small CPA firm and by the time I got my computer instaled, working correctly (I do accounting, not IT stuff) and realized that the horizontal box would not fit at the workstation we ordered it for, the 21 days had passed and according to Dell, I am S.O.L. I still have the computer in the box, never been opened. We contacted them at our first opportunity, April 15th, and they kept telling us they would call us back. We just wanted to exchange the CPU for the one we originally ordered and they would not call us back. We have been trying to exchange this thing for three months and they keep putting us off. Today, after 1 hour and 45 minutes on the phone being transferred from here to there, they told me, quite rudely, to get lost and they weren't going to do anything for me. So, anyone want to buy a $1500 paperweight??? Don't buy anything from Dell, if there is anything wrong, they won't help you. Just like car salespeople, they are really nice until they have your money, then they don't want to deal with you.
Vicki
Phoenix, Arizona
U.S.A.
Oh, and that is 21 days from the day you order the thing, folks, not 21 days from when you recieve it!!! I own a small CPA firm and by the time I got my computer instaled, working correctly (I do accounting, not IT stuff) and realized that the horizontal box would not fit at the workstation we ordered it for, the 21 days had passed and according to Dell, I am S.O.L. I still have the computer in the box, never been opened. We contacted them at our first opportunity, April 15th, and they kept telling us they would call us back. We just wanted to exchange the CPU for the one we originally ordered and they would not call us back. We have been trying to exchange this thing for three months and they keep putting us off. Today, after 1 hour and 45 minutes on the phone being transferred from here to there, they told me, quite rudely, to get lost and they weren't going to do anything for me. So, anyone want to buy a $1500 paperweight??? Don't buy anything from Dell, if there is anything wrong, they won't help you. Just like car salespeople, they are really nice until they have your money, then they don't want to deal with you.
Vicki
Phoenix, Arizona
U.S.A.
10 Updates & Rebuttals
Mike
Rochester,New York,
U.S.A.
I should probably get new glasses
#2Consumer Comment
Sun, August 28, 2005
Thanks. I see what you mean about the Dell computer's dual configuration. If you wish to split hairs, though, "desktop" refers solely to a horizontal configuration. (Search for desktop cases on any site that sells components and you'll see what I mean.) This is because, in a traditional office environment, this type of case was placed atop the desk whereas "tower" cases were placed beside or under.
Jason
Simpsonville,South Carolina,
U.S.A.
Denny's right
#3Consumer Comment
Thu, August 25, 2005
Dell's computers are kinda multi-functional that way. They can either be set up horizontal or vertical. The problem is that I cannot stand the verticle layout because of the way you have to put CDs in them, but that's my personal preference. You want a tower? Flip it on its side.
Jason
Simpsonville,South Carolina,
U.S.A.
Denny's right
#4Consumer Comment
Thu, August 25, 2005
Dell's computers are kinda multi-functional that way. They can either be set up horizontal or vertical. The problem is that I cannot stand the verticle layout because of the way you have to put CDs in them, but that's my personal preference. You want a tower? Flip it on its side.
Jason
Simpsonville,South Carolina,
U.S.A.
Denny's right
#5Consumer Comment
Thu, August 25, 2005
Dell's computers are kinda multi-functional that way. They can either be set up horizontal or vertical. The problem is that I cannot stand the verticle layout because of the way you have to put CDs in them, but that's my personal preference. You want a tower? Flip it on its side.
Jason
Simpsonville,South Carolina,
U.S.A.
Denny's right
#6Consumer Comment
Thu, August 25, 2005
Dell's computers are kinda multi-functional that way. They can either be set up horizontal or vertical. The problem is that I cannot stand the verticle layout because of the way you have to put CDs in them, but that's my personal preference. You want a tower? Flip it on its side.
Denny
Honolulu,Hawaii,
U.S.A.
Seems the confusion is you dont understand what DESKTOP means
#7Consumer Suggestion
Thu, August 25, 2005
Desktop - any computer that goes on your desktop whether its a "Tower" case or an oldfashioned "horizontal case". However the Dell Workstation 470 "tower" can be both "upright" or lying horizontally. If you look at their product images, you could see that easily (the tower image on the customize page is just the "horizontal" case vertically. You can see that the disc drives are now vertical)
Mike
Rochester,New York,
U.S.A.
Desktop/Tower Confusion
#8Consumer Comment
Wed, August 24, 2005
I was about to purchase a Dell Precision Workstation 470. It's pictured on the website as either a desktop or tower but there seems to be no way to choose which configuration you get. (I need the desktop version in order to fit into a horizontal space.) Dell really needs to clear up this confusion. (Perhaps they'd prefer you to phone in the order so a sales rep. can try to sell you additional items?)
Mike
Rochester,New York,
U.S.A.
Desktop/Tower Confusion
#9Consumer Comment
Wed, August 24, 2005
I was about to purchase a Dell Precision Workstation 470. It's pictured on the website as either a desktop or tower but there seems to be no way to choose which configuration you get. (I need the desktop version in order to fit into a horizontal space.) Dell really needs to clear up this confusion. (Perhaps they'd prefer you to phone in the order so a sales rep. can try to sell you additional items?)
Mike
Rochester,New York,
U.S.A.
Desktop/Tower Confusion
#10Consumer Comment
Wed, August 24, 2005
I was about to purchase a Dell Precision Workstation 470. It's pictured on the website as either a desktop or tower but there seems to be no way to choose which configuration you get. (I need the desktop version in order to fit into a horizontal space.) Dell really needs to clear up this confusion. (Perhaps they'd prefer you to phone in the order so a sales rep. can try to sell you additional items?)
Mike
Rochester,New York,
U.S.A.
Desktop/Tower Confusion
#11Consumer Comment
Wed, August 24, 2005
I was about to purchase a Dell Precision Workstation 470. It's pictured on the website as either a desktop or tower but there seems to be no way to choose which configuration you get. (I need the desktop version in order to fit into a horizontal space.) Dell really needs to clear up this confusion. (Perhaps they'd prefer you to phone in the order so a sales rep. can try to sell you additional items?)
