- Report: #458585
Complaint Review: Direct Capital - Portsmith New Hampshire
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Author Confirmed
Why?
Direct Capital
www.directcapital.com Portsmith, 03801 New Hampshire, U.S.A.
Phone:
866-777-0177
Web:
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Direct Capital Unprofessional Company that does not value it's customers Portsmith New Hampshire
I have made several attempts to have our company's remaining contract (less than 18 mos) due to the current economic conditions. Was told this was impossible, but they would remarket the equipment if I provided a payment (had to hold payments back in order to get someone to return my calls--never should have to take that step!), all I had to do was fill out a form and send pictures of the equipment. Did this in April and released a payment. Never heard from them since.
Today, I asked for Senior Vice President John Donohue's contact information. During this request, I was routed over to accts. receivables then on to the Collections Manager, Ryan. Incredibly rude and unprofessional. On the attack, and not one bit interested in listening or assisting a customer with resolution. Went so far to say that he "will pick up the equipment then sue me!" That's great customer service and value. Unbelievable!
Have sent Mr. Donohue an email with the details and requested that my company now be released from the contract, since it is very obvious that Direct Capital does not value its customers.
Jo ann
Ashland, Ohio
U.S.A.
Today, I asked for Senior Vice President John Donohue's contact information. During this request, I was routed over to accts. receivables then on to the Collections Manager, Ryan. Incredibly rude and unprofessional. On the attack, and not one bit interested in listening or assisting a customer with resolution. Went so far to say that he "will pick up the equipment then sue me!" That's great customer service and value. Unbelievable!
Have sent Mr. Donohue an email with the details and requested that my company now be released from the contract, since it is very obvious that Direct Capital does not value its customers.
Jo ann
Ashland, Ohio
U.S.A.
3 Updates & Rebuttals
Paul Ringuette
Portsmouth,New Hampshire,
U.S.A.
Unfortunately you are currently in default
#2UPDATE Employee
Mon, June 08, 2009
Sorry to hear about your experience but we would like to coordinate what to do to make you current on your existing lease agreement. We can not simply release you from your obligations due to poor economic or business activity. Please contact (Ryan Hodson) in our collections department. He can be reached at 603-373-1919. Regards, Paul Ringuette VP Sales - Direct Capital 603-373-1342
Paul Ringuette
Portsmouth,New Hampshire,
U.S.A.
Unfortunately you are currently in default
#3UPDATE Employee
Mon, June 08, 2009
Sorry to hear about your experience but we would like to coordinate what to do to make you current on your existing lease agreement. We can not simply release you from your obligations due to poor economic or business activity. Please contact (Ryan Hodson) in our collections department. He can be reached at 603-373-1919. Regards, Paul Ringuette VP Sales - Direct Capital 603-373-1342
Paul Ringuette
Portsmouth,New Hampshire,
U.S.A.
Unfortunately you are currently in default
#4UPDATE Employee
Mon, June 08, 2009
Sorry to hear about your experience but we would like to coordinate what to do to make you current on your existing lease agreement. We can not simply release you from your obligations due to poor economic or business activity. Please contact (Ryan Hodson) in our collections department. He can be reached at 603-373-1919. Regards, Paul Ringuette VP Sales - Direct Capital 603-373-1342
