- Report: #227705
Complaint Review: Direct Gardening Burgess - Bloomington Illinois
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Direct Gardening Burgess
905 Four Seasons Rd Bloomington, 61701 Illinois, U.S.A.
Phone:
309-662-7701
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Direct Gardening Burgess Eburgess RipOFF!! Doesn't Honor Guarantee Sends Dead Moldy ProductRipOFF Bloomington Illinois
BEWARE!!! DO NOT ORDER FROM BURGESS or any of the other COMPANIES owned by them. THEY DON"T HONOR THEIR GUARANTEE AND SEND OUT MOLDY AND DEAD PRODUCTS. I ordered well over $100 of product from this company. When received most of it was moldy and completely dead. I planted what I could and gave it almost 1 year to see if it would grow. More than 1 month before my "guarantee" would expire, I sent out a complete package to them that included Everything their guarantee required. I included the original labels and a copy of their original order email as well as a letter listing everthing I needed replaced and why. A couple weeks later I received a letter back from them with my original info date stamped (with in the time period) asking for me to list the quantities of each item I needed replaced. I assumed they understood I wanted all replaced if listed. I sent it back, and a few weeks later they sent me my package back again stating that 3 items requested (of the 19 total) were on a package i.d. not originally included. (That is all it said). I sat around waiting for my replacements for several months and when I emailed the customer service, they said they were waiting for my request to be sent back. I sent it back stating to IGNORE my request for items that are not listed on your original package id's included. I also told them that their communication was confusing because there was no place that stated they were waiting for my response and to send the information back. I assumed they were handling my replacements for the 16 or so items that were on the original request and ignoring the 3 items listed that didn't show on the original package id's and had sent me back my original information for my records. I finally emailed them a month later to find out when my replacements were going to arrive because it is getting close to fall, they told me they are not sending any replacements because the request was received in August after their "Guarantee" expired in April.
This company received all the correct information from me and date stamped it in March of 06 when my "Guarantee" expired in April of 06. Any other LEGITIMATE company would go by the original request date if all the criteria was met. My original request met ALL their stipulations. They played around with my request sending it back and forth to me several times for more information (even though it was ALL on the original request) just to let the "Guarantee" expire. Most of the items I ordered from them arrived in Horrible shape. Most of them came moldy or just completely dead. When a company offers to give you double for free, what difference does it make if it is dead? These people are CHEESY and have NO intention on Honoring the Guarantee they flare through out their catalogs. BEWARE of E-Burgess and their many other names under the same company. They won't honor their guarantee even when you follow their instructions, and they will send out product months after ordered most likely dead and moldy. I am out of around $100 and don't want anyone to have to lose. Order from someone else reputable.
J.
Brookings, Oregon
U.S.A.
This company received all the correct information from me and date stamped it in March of 06 when my "Guarantee" expired in April of 06. Any other LEGITIMATE company would go by the original request date if all the criteria was met. My original request met ALL their stipulations. They played around with my request sending it back and forth to me several times for more information (even though it was ALL on the original request) just to let the "Guarantee" expire. Most of the items I ordered from them arrived in Horrible shape. Most of them came moldy or just completely dead. When a company offers to give you double for free, what difference does it make if it is dead? These people are CHEESY and have NO intention on Honoring the Guarantee they flare through out their catalogs. BEWARE of E-Burgess and their many other names under the same company. They won't honor their guarantee even when you follow their instructions, and they will send out product months after ordered most likely dead and moldy. I am out of around $100 and don't want anyone to have to lose. Order from someone else reputable.
J.
Brookings, Oregon
U.S.A.
