- Report: #182324
Complaint Review: Direct Pharmacy - Casselberry Florida
-
Author Confirmed
Why?
Direct Pharmacy
1033 State Road 436, Suite 201 Casselberry, 32707 Florida, U.S.A.
Phone:
407-339-1331
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Directdietpills.com - Direct Pharmacy is a fraudulent company that ripoffs customers by sending unauthorized replacement orders and refusing to grant refunds for unauthorized merchandise. Casselberry Florida
I placed an order on January 27 for a prescription diet medication. At the time of the order, I was asked if I would accept a over the counter substitution if my prescription was denied by their "physician." I checked no on the order form.
On Feb. 7, I sent an e-mail inquiring about my order. An e-mail was sent back to me stating that a Costumer Solution Team member would respond within 24 hours. That never happened. What did happen was on March 7 I received an unauthorized non-prescription product as a replacement. The company said my order had been denied and this was being sent instead. They charged my account $86.95 and wrote on the invoice, "we are unable to accept returns or grant refunds for products."
On the same day I recieved the unauthorized merchandise, I returned the product to them with a letter explaining why I was returning it. I contacted my bank to reverse the charges and was told that I would have to wait 30 days to allow the company a chance to refund my account.
One week later, I recieved the same unauthorized merchandise from Direct Pharmacy with a standard form letter claiming that this order is non-refundable. I then called my bank to cancel my credit card and am in the process of reversing the charges.
This company is a complete scam and I would like to do whatever I can to prevent anyone else from getting ripped off.
Diane
Rancho Cucamonga, California
U.S.A.
On Feb. 7, I sent an e-mail inquiring about my order. An e-mail was sent back to me stating that a Costumer Solution Team member would respond within 24 hours. That never happened. What did happen was on March 7 I received an unauthorized non-prescription product as a replacement. The company said my order had been denied and this was being sent instead. They charged my account $86.95 and wrote on the invoice, "we are unable to accept returns or grant refunds for products."
On the same day I recieved the unauthorized merchandise, I returned the product to them with a letter explaining why I was returning it. I contacted my bank to reverse the charges and was told that I would have to wait 30 days to allow the company a chance to refund my account.
One week later, I recieved the same unauthorized merchandise from Direct Pharmacy with a standard form letter claiming that this order is non-refundable. I then called my bank to cancel my credit card and am in the process of reversing the charges.
This company is a complete scam and I would like to do whatever I can to prevent anyone else from getting ripped off.
Diane
Rancho Cucamonga, California
U.S.A.
