- Report: #282859
Complaint Review: DirecTv - El Segundo California
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DirecTv
2230 East Imperial Highway El Segundo, 90245 California, U.S.A.
Phone:
310-964-5000
Web:
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DirecTv DirecTv damages property and refuses to fix it. El Segundo California
In September, I fired another major Satillite provider for failing to provide adaquate customer service. Their replacement: DirecTv. Just when I thought I'd seen poor customer service, DirecTv shows me a new level of how not to do business. First their contracted installers don't follow instructions, damage my property and won't respond to my calls. I filed a report on them as well. Now, they steadfastly refuse to come out and reinstall the dish. They refuse to come out and do a proper inspection of the installation. Oh sure, they'll SAY they're coming out to inspect, but they refuse to set an appointment with me and I never hear from them again. I spoke with a "Supervisor" who claimed he would have a construction contractor come out and repair the siding that was damaged and have another tech come out and rewire the dish. So far, no work has been done and I have not heard a peep from him since.
I have a claim in their corporate escalations division. However they are demanding that *I* do their job in providing estimates on fixing the damage to my property and whatever else will have to be done. This is unconscionable and unacceptable.
This level of anti-customer attitude simply astounds me. All they had to do was APOLOGIZE and FIX the problem. But no.. they do not value their customers. I'm happy they think they are doing so well that pissing off customers at a whim is acceptable.
Lee XXXXX
Norcross, Georgia
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I have a claim in their corporate escalations division. However they are demanding that *I* do their job in providing estimates on fixing the damage to my property and whatever else will have to be done. This is unconscionable and unacceptable.
This level of anti-customer attitude simply astounds me. All they had to do was APOLOGIZE and FIX the problem. But no.. they do not value their customers. I'm happy they think they are doing so well that pissing off customers at a whim is acceptable.
Lee XXXXX
Norcross, Georgia
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Lee Green
Norcross,Georgia,
U.S.A.
*UPDATE ..
#2Author of original report
Mon, March 30, 2009
Just thought I would update the outcome of this since they never responded here. DirecTv finally sent someone to repair the damage. It took about 4 months of arguing with them. I am not permitted to say anything derogatory concerning the incident per our agreement. The damage is repaired.
