- Report: #660774
Complaint Review: Dish Network - Internet
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Dish Network
Internet, United States of America
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Dish.com
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Dish Network Dish could care less about it's customers Internet
I recently relocated from an apartment to a new house while under contract with dish network. At the time of the service transfer I was assured by the technician that I would not have to worry about existing DISH equipment when I moved. I was told that I I could just leave it and they would "take care of it". I called them again shortly before my move to remind that they needed to pick up their equipment. Again, I was reassured that I wouldn't have to worry about the equipment at my old address, I just needed to take the receiver and remotes to my new address. At the time of my move out the dish was still on the property. I called DISH for the third time, and asked when they were going to take care of the dish. I was told that they could NOT come out and pick up the dish, that they couldnt be bothered to get it At the time of my walk-thru, before turning over the keys I was asked what I was going to do about the dish, that it couldn't stay on the property. Since I don't have the means at my disposal to manage moving this company's satellite dish I was forced to hire someone to move it for me. This cost me $65. I called DISH network again to advise them that I had to pay $65 to have their property removed from the apartment complex and that I would like my account to be credited for this amount. I was told by the DISH network representative that this couldn't be done, that "we don't reimburse". I was assured on multiple occasions that I didn't need to "worry about the equipment" when I moved. In the end I was forced to bear the cost of moving DISH's equipment myself. DISH network has been unreasonable and unwilling to hear my complaint. Their attitude is one of indifference, "not our problem" All I want is a $65 credit to my account to pay for me to take care of their mess.
2 Updates & Rebuttals
KirstieF_DISH
Littleton,Colorado,
USA
RE: Removal of satellite dish
#2UPDATE Employee
Wed, December 22, 2010
Hi there! I happened to read your post & I can understand where your coming from & the frustrations you have experienced. I'll introduce myself, my name is Kirstie Filosa & I work for DISH Network, in our Executive Resolutions Department. I'm happy to provide a further explanation, which in turn I hope can provide you with some clarification. When your a customer of DISH Network & decide to move your services to a new home, we have tried our best to make this process of moving as simple & hassle free as possible, therefore we don't require the actual satellite dish to be moved, because I'm sure we can all only imagine what a pain that would be for a customer, if we did require them to remove the DISH & relocate it to the new home! Soo as a result, all we ask you to bring is the receivers & remote controls to the new location, where we will come out and install a NEW satellite dish. The old dish will generally stay where it was originally installed & we do not come out to remove the satellite dish UNLESS a customer is to request the removal of the dish prior to moving out of their home or apartment, at this point we can set up a technician visit for what we call a de-installation (de-installing the satellite dish) which currently is $99 dollars. So all in all, unless a specific request to remove the dish is made by a customer when calling in to inquire or set up a DISHmovers, we will not remove the satellite dish, but we do in fact offer the service to have it removed. Hope this helps in understanding the process behind removing the dish, however if you have any further questions or concerns please feel free to contact me directly- I'm always be happy to help! :) My email is [email protected]. Take care & Happy Holidays! -Kirstie
Robert
Buffalo,New York,
USA
Only $65? You're lucky!
#3Consumer Comment
Thu, November 11, 2010
You were very lucky that the removal of the dish only cost you $65. I don't allow any antennas to be attached to my rental properties.
The last time Dish popped an antenna on the side of my house, it cost our tenant over $400 to repair the damages the dish installers caused.
Here's a hint for you is you go with Dish or Direct TV in the future -MAKE SURE THE ANTENNA AND COAXIAL CABLES ARE PROPERLY GROUNDED IAW THE NEC.
