- Report: #1096023
Complaint Review: Dream House Exteriors - West Berlin New Jersey
Reported By:
JusticeWhereFraudExists -
Toms River, New Jersey,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dream House Exteriors
141 Cooper Road West Berlin, 08091 New Jersey, USA
Web:
www.dreamhouseexteriors.com
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Business Rating:
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Dream House Exteriors Dream House Windows, ZaZa Corp., Firas Emachah Is this new company fraudulently using the Good Housekeeping Seal of Approval Logo? YES West Berlin New Jersey
This article is long but VERY well worth reading. It will avoid you from having a complete NIGHTMARE. Dream House Windows is now operating under a new name, Dream House Exteriors. Neither company has approval to use the Good Housekeeping Seal of Approval. I do see however that they are not fraudulently using the Energy Star logo on their new site, although they continue to use it on a fraudulent window label on their old site. Don't be fooled by this company. If a sales person comes out to you and shows you a window with the Energy Star logo on it and/or the Good Housekeeping Seal of approval, you should raise your foot and firmly boot the salesperson out of your home without hesitation. It is all a pack of lies. If they show you beautifully made professional brochures with the name Earthwise and/or with the Good Housekeeping Seal of Approval you should attempt to keep all brochures because this will documented proof of their fraud. I understand that they are nownot leaving their brochures behind with potential customers, or their customers. They may try and say that they are running short on brochures so they can't leave them with you. This brochure is documented proof of their fraud and if they won't leave the brochures with you then that should confirm what I am informing you of.
If the salesperson does an excellent job in "selling" you the moon and you decide to do business with either company I recommend the following be included in WRITING on the contract:
1. The specific name of the window "Earthwise" if that is on their brochure;
2. If they state that it is an Energy Star APPROVED window then the logo has to be on the window label as it appears on the sample window label in their brochures next to their company name. Make sure they write "Energy Star Approved" on the contract. A window can be Energy Star COMPARABLE, but it will not have the logo on the label. A window is only allowed to bear the actual logo only if it was actually tested by Energy Star;
3. If they state it is backed by the Good Housekeeping Seal of Approval, it should be in writing on the contract for the same reasons outlined in paragraph 2;
4. All specs such as U-Factor, Solar Heat Gain, Visibal Transmittance, etc., and the Window identifier # (very important). The identifier number should look something like this sample (EWG-K-28-00084). The first 3 letters are the abbreviation of the manufacturer's name. The window identifier number can be traced to the ACTUAL manufacturer of the window. You can call the NFRC to verify the manufacturer;
5. NO SUBSTITUTIONS ALLOWED should be written on the contract;
6. The start and end date and anything else they are "promising" you;
If they are not willing to put in writing any or all of the above items, RUN do not walk away from this company. It is solid proof of their deceitful fraudulent sales pitch. If for some reason you still decide to do business with either company, give a deposit only using a credit card. Do not give cash or a check. It will be easier to recover your money if you have your credit card company disputing the charge with you. In some cases you only have 60 days or less to dispute a charge to your card so I suggest you contact your credit card company and ask about their policy regarding disputes.
On the day of installation you need to go out to their truck and examine each and every window BEFORE you allow them to remove one window in your home. If the windows do not have an official window label affixed to the glass, do not believe the installers response when he attempts to tell you that "they ran short on the production of window labels and that is why a label is not on the glass of the window", or "they did you a favor by removing the labels to save you time and work", or " the little label in the header (which is a small mailing label) is the identifier for the window with all the specs". Not true, the small label in the header is a window identifier for the manufacturer of the window in case it needs future replacement, the manufacturer will know which window it is. It is not proof of receiving the window you contracted for. Do not accept any of their excuses.
In order to protect your line of credit there are many credit card companies/banks that will issue a card with a zero credit line. You can transfer the amount of the deposit for the windows to this card. If you do encounter a problem with Dream House you will not need to be concerned with them attempting to charge the balance due for the windows WITHOUT your authorization which they did with me. I am proof of it. Anyone dealing with either company should use EXTREME caution since you can tell when they are lying and I will let you know how. Their lips are moving.
If the salesperson tells you how they remove only one window at a time, when they show up to install your new window(s) you should do the following:
1. Go out to their truck and examine each and every window to ensure the window labels AFFIXED to the glass has the correct manufacturer's name on it. If the window label bears the Energy Star logo next to the Dream House company name, it is pure fraud. Take a picture as evidence and refuse installation, then contact Energy Star and REFUSE installation [email protected] and/or kristin.taddei@cadmusgroup.com;
2. Upon examining the window(s) on the truck if they bear the Good Housekeeping Seal of Approval this is fraud also. They do not have legal authority to use this logo or the Energy Star logo next to their company name. Take a picture as your documented proof and report them to Good Housekeeping and REFUSE installation [email protected] ;
3. REFUSE installation and dispute the charge to your credit card as soon as possible based on fraud. This is why you need written, documented proof such as the sales brochure and contract. You will need it to challenge the charge. You can dispute the charge on the basis of fraud ONLY if you do NOT allow the installation to continue. If you allow the installation to continue and suspect fraud afterwards your credit card company may view your allowing the installation as your acceptance of the substitute window and will not allow you to dispute the charge on the basis of fraud. This sounds crazy but it is true as in my case. They removed all windows in my home before I inspected the new ones that didn't get unloaded until after my windows were out and demolished. I had no choice but to allow the installation to continue. Dream House is very savvy in how they operate, and very good at being a chameleon. I was able to dispute the two charges, the second one WITHOUT my authorization only on the basis of poor installation which was not hard to do since they did such a lousy job. I had to get a second opinion from another window company listing what was wrong with the installation and how much it would cost to repair or replace the newly, but poorly and fraudulently installed windows. Sounds easy, but it is not. It is very difficult finding a company who is willing to do so since they don't want to be caught up in the middle of a potential legal action. I was very fortunate in finding a company to do this but it was far from easy and took months.
3. Additionally, on the day of installation do not allow them to remove every window in your home at one time. If for some reason you are not confident with how the installation is going it will be very difficult to stop the installation if you have no windows in your home.
Don't put your full trust in review sites since you can't be sure who is actually writing the reviews. Call the Department of Consumer Affairs and find out how many complaints have been filed against Dream House Windows. Do some research and find out how many lawsuits are pending against them. I know of a homeowner where Dream House did such a poor installation that four years down the road the homeowner now has severe structural damage due to water seepage between the siding and the house costing tens of thousands of dollars and Dream House has walked away from it. So much for their 100% guaranteed warranty for life. Remember a warranty from a company is only as good as the company you are dealing with.
If for some reason you find it necessary to file legal action against them you should not only include Dream House Windows but you should also list Dream House Exteriors, ZaZa Corp. and Firas Emachah and/or any other owner's in your law suit. By naming them personally, if you win a lawsuit against them, you will be able to recover from them personally.
I hope you have found this information useful and thanks for taking the time to read this long but valuable information.
4 Updates & Rebuttals
JusticeWhereFraudExists
Toms River,New Jersey,
Thief and Con-Artist, Firas Emachah, Dream House Windows
#2Author of original report
Sat, July 05, 2014
For complete information on this company and its owner go to justicewherefraudexists.com
This goes out to all victims and ex-employees of Dream House Window and it's owner Firas Emachah:
Ex-employees: Although we might feel a bit bad that you were added to Firas' list of victims the knowledge you have of his fraudulent acts just being associated with his company can be construed to be aiding him under the eyes of the law. If you have any information no matter how small you may think it is, it is necessary to contact the authorities and share your information regarding Firas Emachah and any of his associations, and Dream House Windows. He is the real thief and con artist that the judicial system is focusing on therefore your cooperation is important. It would be better for you to come forward sooner rather than later. You really don't want to be caught on the wrong side of the fence, do you?
The person you need to contact is Marc Chase 856-225-8400
Remember, no one is exempt under the law and cooperation is the key to your well being. We hope you do what is the right and just thing to do!
Victims: Contact Marc Chase 856-225-8400. Berlin Police Department 856-767-4234 or 856-783-4900. If you still cannot get through to someone try calling the Camden County Prosecutor's Office 856-225-8400 for guidance. If the Berlin Police Department cannot assist you because you reside in a different jurisdiction you may have to call your local police department to file criminal charges. You should also contact your local Department of Consumer Affairs if one exists in your town. If one does not then call the NJ State Attorney General's Office 973-504-6200. You can file a complaint on line for both Consumer Affairs and Attorney General's Office. If you want to file criminal charges in addition you need to do so at the police department.
JusticeWhereFraudExists
Toms River,New Jersey,
Thief & Con-Artist - Dream House Windows, Firas Emachah, Owner
#3Author of original report
Fri, July 04, 2014
For detailed information on the illegal activities of this individual and company go to www.justicewherefraudexists.com
Victims, ex-employees and anyone with any association to Firas Emachah and/or Dream House Windows should contact Marc Chase 856-225-8400.
http://www.nbcphiladelphia.com/news/local/South-Jersey-Contractor-Accused-of-Scamming-Customers-263560421.html
JusticeWhereFraudExists
Toms River,New Jersey,
Here is some additional info...
#4Author of original report
Sun, April 20, 2014
Here is some new and some old info on this company and owner:
complaintslist.com/general-contractors/dream-house-windows/
justticewherefraudexists.com
ripoffreport.com
Report #1137331 or copy and paste this into your browser:
ripoffreport.com/r/dream-home-windows-siding-and-doors/west-berlin-new-jersey-08109/dream-home-windows-siding-and-doors-firas-and-lorenzo-emachah-owners-beware-of-dream-hom-1137331
Tony P
For more information on the practices of this company/owner operating out of West Berlin, NJ please see the following:
Read how they handle payroll:
bizjournals.com/philadelphia/search/results?q=zaza&search-button=
Copy and paste the above. If it does not work then go to bizjournals.com/philadelphia and search for ZaZa
7/03/2013
Liens and Bankruptcies Leads - Collected week of June 28, 2013
bizjournals.com/philadelphia/subscriber-only/2013/06/28/leads-liens-bankruptcies.html
, Jurisdiction: Camden County Business or Person: B, Name: ZazaCorp./Dream House Window, Address: 141 Cooper Road, City: West Berlin, State: NJ, Zip: 08091, Amount: $121,486, Taxtype: (940/941), Bookpage: 9822
? 1/08/2014
Liens and Bankruptcies Leads - Collected week of January 3, 2014
bizjournals.com/philadelphia/subscriber-only/2014/01/03/leads-liens-bankruptcies.html
County Business or Person: B, Name: Zaza Corp./Dream House Window, Address: 141 Cooper Road, City: West Berlin, State: NJ, Zip: 08091, Amount: $373,623, Taxtype: (941), Bookpage: 9933/669, Filedate: 2013 ?
Complaints from others on various sites. It seems that this company and its owner Firas Emachah doesn't like to pay his subcontractors either.
FORECLOSURE!!??? I wonder who owns this business and property? I?ll give you one guess.
realtytrac.com/property/nj/west-berlin/08091/cooper-rd/32784991
ANOTHER FORECLOSURE!!??? I wonder who owns this home? I?ll give you one guess.
realtytrac.com/propertydetails/nj/west-berlin/08091/cooper-rd/49543226
JusticeWhereFraudExists
Toms River,New Jersey,
I MADE THE RIGHT DECISION
#5Author of original report
Wed, February 05, 2014
For more information on the practices of this company/owner operating out of West Berlin, NJ please see the following:
I know first hand how he treats his customers: justicewherefraudexists.com
Read how they handle payroll: bizjournals.com/philadelphia/search/results?q=zaza&search-button=
Copy and paste the above. If it does not work then go to bizjournals.com/philadelphia and search for ZaZa
In reading complaints from others on various sites it seems that this company and its owner Firas Emachah doesn't like to pay his subcontractors either.
