- Report: #523448
Complaint Review: Drive Wire Inc. - Lake Forest California
Reported By:
Lark2 -
South Euclid, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Drive Wire Inc.
26439 Ranch Parkway, Suite 125 Lake Forest, 92630 California, United States of America
Phone:
8008958910
Web:
www.drivewire.com
Categories:
Business Rating:
(0)
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Drive Wire Inc. Lied, cheated andd then stole my money Lake Forest, California
I ordered two Oxygen sensors from this company on Sept. 28 (a.m.) because they guaranteed next day air. We needed the parts THE NEXT DAY. I confirmed the next day shipping with someone on the phone, and through their online Chat service. Luckily,I saved the chat log. Next day - no parts. I called and was put on hold forever, called back, same thing. Finally got a rude man on the line. He blamed UPS. The parts arrived two days later, after we'd already bought them from a dealership. In order to return them, I had to get an RMA number from the company. Ok, got that on the 30th and shipped them back on Oct. 9 with insurance and tracking. Called the company a week later and after once again having trouble getting through, I got another rude man on the phone. He stated that I'd have to wait 1 month for my $219 back, and then I'd only get part of it. I told him that his company had not fulfilled their part of the bargain and therefore I wanted a full refund. His response was to hang up on me. I was so stunned that I called my bank and they're pursuing a fraud claim against this company, but here's some advice: DO NOT BUY FROM DRIVEWIRE. If, for some reason, you choose not to take this advise, here's some additional advice: SAVE EVERYTHING. Every receipt, ever chat log, and record yor phone calls. You're gonna need it to get your money back.
