- Report: #427397
Complaint Review: Emergency And Specialty Animal Medical Center - Birmingham Alabama
-
Author Confirmed
Why?
Emergency And Specialty Animal Medical Center
2864 Acton Rd Birmingham, 35243-2502 Alabama, U.S.A.
Phone:
205-967-7389
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Emergency And Specialty Animal Medical Center They KILLED my dog due to there Negligence! They need some Governmental Audit, they are Crooks! Birmingham Alabama
AVOID THIS EMERGENCY ANIMAL HOSPITAL IN BIRMINGHAM, YOUR PET IS IN DANGER!!!!
I have to say, This animal Clinic is Poor, and there level of care is Horrible, There Staff is Rude, and They Killed my Dog.
I did not even get to see my Dog in the final hours because of there employee Gina (Jeana) who was at the front desk, she did not allow us to see or even give us an update on our dog due to visiting hours, we even asked to speak to a Dr, and she stated that they were busy and that they would call us. With in that hour our Dog died, and she clearly is to blame.
We have wrote several letters to the administration of the Hospital, only to find there only concern is the bill, clearly I will never take my animals there, they are rude, and I am certain by the way they cared for us and our baby, that I am certain that this must be a standard for which they practice Emergency Veterinary Medicine in Birmingham Alabama.
I have again tried to call there doctors, and no one is willing to even take time to discuss this with me, this proves with out a shadow of a doubt that they are trying to cover something up. Gina (Heavy set lady at the Front Desk) needs to fired, she is the Catalyst in that Clinic!
We are personally not done with this case as we are going to file suit against this practice for damages! Clearly they should be compassionate. Our regular vet that we deal with also believes that our story is valid, and we should move forward in seeking damages!
Shayster
Birmingham, Alabama
U.S.A.
I have to say, This animal Clinic is Poor, and there level of care is Horrible, There Staff is Rude, and They Killed my Dog.
I did not even get to see my Dog in the final hours because of there employee Gina (Jeana) who was at the front desk, she did not allow us to see or even give us an update on our dog due to visiting hours, we even asked to speak to a Dr, and she stated that they were busy and that they would call us. With in that hour our Dog died, and she clearly is to blame.
We have wrote several letters to the administration of the Hospital, only to find there only concern is the bill, clearly I will never take my animals there, they are rude, and I am certain by the way they cared for us and our baby, that I am certain that this must be a standard for which they practice Emergency Veterinary Medicine in Birmingham Alabama.
I have again tried to call there doctors, and no one is willing to even take time to discuss this with me, this proves with out a shadow of a doubt that they are trying to cover something up. Gina (Heavy set lady at the Front Desk) needs to fired, she is the Catalyst in that Clinic!
We are personally not done with this case as we are going to file suit against this practice for damages! Clearly they should be compassionate. Our regular vet that we deal with also believes that our story is valid, and we should move forward in seeking damages!
Shayster
Birmingham, Alabama
U.S.A.
4 Updates & Rebuttals
DogLover09
Trussville,Alabama,
United States of America
I too am Sorry for your LOSS & I Agree RUN AWAY FROM THIS HORRID PLACE
#2Consumer Comment
Wed, December 30, 2009
On Christmas Eve my dog was attacked while outside on a bathroom break. I rushed him to the Emergency and Specialty Animal Hospital on Acton Road. The staff was rude, unprofessional and after being LIED TO, treated awful and overcharged $315.00 (Total bill was 765.00) I ended up having to go to another vet and have him redo the botched stitches they put in my dog. I wish I had googled them before I took my dog there.
They demanded immediate payment even though I had only been informed of $450.00 of the charges. They threatened to let a staff member have my dog if I didn't pay them 765.00 on the spot. Two of the staff members appeared to be out of it, the guy who treated him had blood shot eyes and the young receptionist was shaking so much I couldn't even read the paper she was showing me.
I don't mind paying for excellent service and professional treatment, but I do mind paying for inferior service and rude unprofessional staff. After googling them I see I am lucky my dog made it out alive. Please report them to ripoffreport, getsatisfaction, the Alabama Vet Board, National Vet Board and American Vet Board if you have had a bad experience so we can stop them from doing this to others.
cupidsmom
United States of Americawrong
#3General Comment
Wed, December 30, 2009
Sorry to inform you that you are very mistaken, it would be nice if you knew what you were talking about. Unfortunately you dont.
Dr. Mccann is an employee of the emergency center, he is not a full time veteranarian there but does fill in on occasion. HE IS NOT A SPECIALIST. But a very great doctor.
Ive seen your name pop up on a good many of these sites NITSA, im sorry for your loss. But all of the people at the emergency clinic are very passionate about animals, and the extra charge is probably for the emergency value considering they are open and ready at all hours of the night to respond to your situation.
thank you David for your encouragment, its nice for them to hear every once in awhile.
Nitsa
Huntsville,Alabama,
U.S.A.
Response to David
#4Consumer Comment
Sun, March 01, 2009
Emergency and Specialty are two separate identities; Emergency has its own doctors and Specialty has board-certified specialists. Sheyster is talking about the Specialty doctors who misdiagnosed and caused her companion's death, not the Emergency doctors. I had the same BAD experience as Sheyster with the Specialty doctors who misdiagnosed, mistreated, and caused my companion's horrible but avoidable death! There are other websites with veterinary ratings where more people reported bad experiences with this Specialty hospital doctros (vetpeeves.com)
David
BIRMINGHAM,Alabama,
U.S.A.
Im sorry for your loss
#5Consumer Comment
Mon, February 23, 2009
On Feb 8th 2009 my wife and I took our 9 1/2 yr old greyhound in to this clinic at 3am. He was paralyzed on his left side. Two vet techs quickly responded to our vehicle and removed "Jake" from the car and took him to the treatment area. As soon as we had finished the paperwork, Dr. McCann came to us and told us what we were facing. Jake had probably developed a blood clot on or near his spine. When we asked if we could see him, Dr. McCann led us into the treatment area (a place most folks dont get to go) and let us see Jake. Dr. McCann told us they needed to take some x-rays to confirm what he tought and asked us to wait in a room. Dr. McCann came in and told us the bad news. Yes, Jake had developed the blood clot. Dr. McCann told us of all the treatment options, he further stated that even if the treatment was done, not only was it very expensive, he could not guarantee it and even if it was successful, Jake's quality of life would suffer. We asked Dr. McCann if they could bring Jake into the room with us and let us sit with him a while. Within minutes they were there with him. Dr. McCann left us alone so that we could make a decision, and we made the most difficult decision any pet owner will ever have to make. We called Dr. McCann back in and discussed our decision with him. He was fully sympathetic and consoling and he supported our decision. At our request he again left us alone and waited for us to let him know when we were ready. When we called him back in, and when we sent Jake across that rainbow bridge, Dr. McCann had tears in his eyes as my wife and I cried. We asked Dr. McCann if we could have some sissors to cut some of Jakes fur off as a keepsake. Instead he brought in some electric shears and did it for us. We arranged for the private cremation. As we were checking out and I was paying the bill, I forget what question I asked but the person at the front desk told me they could hold my check until my payday if I needed them too. With one last request of the staff, we asked if they could take some paw prints of Jake and they said they would be ready when we came to pick up the ashes. So to Shayster, again I am very sorry for your loss and I am sorry you were treated improperly but as you can see, this is not always the case. I know this does not ease your pain but I did want to let the other readers know.
