- Report: #422748
Complaint Review: Enterprise Car Rental - West Islip New York
-
Author Confirmed
Why?
Enterprise Car Rental
450 Sunrise Highway West Islip, 11795 New York, U.S.A.
Phone:
631-669-5500
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Car Rental What a Scam!!! West Islip New York
Received a rental car from the West Islip Enterprise on Monday, Feb.8,2009, after waiting 45 minutes. Quickly looked over car and man from rental place drove the car to my home and I drove him back. Parked car on my driveway and when I came out a little later I noticed there was a dent(8-9 inches) on passengers lower door which I missed this morning.
So I immediately drove the car back to show the man in the rental place and have him make a note of the dent I had missed on the car this morning. All of this only put 4 miles on the car.
When I went to return the car On Tuesday morning, the man came out of the rental place and checked the gas and went back in and drove me home.A few hours later I get a call from my insurance company to say that Enterprise called them and told them I was in a car accident with their car.
I was shocked!
When I called Enterprise to asked what was going on, I found out they had besides calling my insurance, had also send the car to an auto body shop,and they said I was responsible for it.
This all happened within a few hours, they are definitely pulling some kind of a Scam and I don't know what to do. They also said they didn't know what the damage on the car was it could even be totaled out.
Oh my goodness, what are they doing any help would be greatly appreciated.
Everyone beware of Enterprise Rental company in West Islip, something illegal is definitely going on there.
Andrew
Bay Shore, New York
U.S.A.
So I immediately drove the car back to show the man in the rental place and have him make a note of the dent I had missed on the car this morning. All of this only put 4 miles on the car.
When I went to return the car On Tuesday morning, the man came out of the rental place and checked the gas and went back in and drove me home.A few hours later I get a call from my insurance company to say that Enterprise called them and told them I was in a car accident with their car.
I was shocked!
When I called Enterprise to asked what was going on, I found out they had besides calling my insurance, had also send the car to an auto body shop,and they said I was responsible for it.
This all happened within a few hours, they are definitely pulling some kind of a Scam and I don't know what to do. They also said they didn't know what the damage on the car was it could even be totaled out.
Oh my goodness, what are they doing any help would be greatly appreciated.
Everyone beware of Enterprise Rental company in West Islip, something illegal is definitely going on there.
Andrew
Bay Shore, New York
U.S.A.
2 Updates & Rebuttals
John
Memphis,Tennessee,
U.S.A.
There May Be A Way Out Of This Mess
#2Consumer Suggestion
Wed, February 11, 2009
Did the employee drive the car to your home home when you picked it up? If so, did you both inspect the car before you drove it back with him? If they only inspected the car at the Enterprise then you can claim the scratch occured when the employee was driving the car. Without a delivery inspection it's your word against theirs. Your insurance company will have a much stronger position to deal from.
Inspector
Tobyhanna,Pennsylvania,
U.S.A.
He said,She said.
#3Consumer Comment
Wed, February 11, 2009
How can you miss a 8-9 inch long dent? If you honestly did miss it then, you have to pay for it. It is the renter's responsibility to check for damage. Suck it up, move on, quit whinning, just pay for YOUR mistake. It is a small price for a valuable lesson.
