- Report: #197494
Complaint Review: Enterprise Rental Car - Rio Rancho New Mexico
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Enterprise Rental Car
www.enterprise.com Rio Rancho, 87124 New Mexico, U.S.A.
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Enterprise Rental Car Rental Car Misinformation ripoff Rio Rancho New Mexico
In March, 2005, I called the local Enterprise Rental Car agency to request a specific type of vehicle for a two week vacation I was taking with my family. The agent at that time told me that a specific make and model of vehicle could not be reserved, but a reservation could be made for a specific type of vehicle ie: mini-van, SUV, etc. I reserved a mini-van for a two week period in July, 2005.
At about the middle of May, 2005, I called the local office to confirm this reservation as I could not find it on the Enterprise web page. The agent informed me that my reservation was indeed in the computer and that I had requested a mini-van for two weeks in July, 2005. The agent also told me to confirm this reservation 3 to 4 days before departure.
Four days before my depature, I again called the office. This time I spoke with someone representing himself as the manager. He told me that my reservation for a mini-van was in the computer and that he would have one at this location at 7:30 AM on the day of my rental.
I arrived at the local rental office at 7:30 AM on the first day of my rental. I was told, again by an individual representing himself as the manager, the mini-van I had reserved was not available. This person offered the only two extra size vehicles in the lot. Neither of which had the storage room I needed for my vacation. Due to the fact I had made plans to drive some 450 miles and meet friends, I took the larger of the two.
During my trip, I had to purchase a car top carrier just to make the driving bareable. On my return, I informed the same agent representing himself as the manager that I was very displeased with my rental. After explaining that I requested a mini-van for the extra storage, the manager reduced my bill by 10%.
I spoke with someone representing herself as the district manager and explained to her the problems and dissatisfaction with my rental experience. She told me she could refund all or a portion of my rental. I told her to just refund the difference between what I actually paid and what I was quoted, some $120. To date, I have recieved nothing. This district manager has left the company and no record exists of any authorization for refund.
Steve
Rio Rancho, New Mexico
U.S.A.
At about the middle of May, 2005, I called the local office to confirm this reservation as I could not find it on the Enterprise web page. The agent informed me that my reservation was indeed in the computer and that I had requested a mini-van for two weeks in July, 2005. The agent also told me to confirm this reservation 3 to 4 days before departure.
Four days before my depature, I again called the office. This time I spoke with someone representing himself as the manager. He told me that my reservation for a mini-van was in the computer and that he would have one at this location at 7:30 AM on the day of my rental.
I arrived at the local rental office at 7:30 AM on the first day of my rental. I was told, again by an individual representing himself as the manager, the mini-van I had reserved was not available. This person offered the only two extra size vehicles in the lot. Neither of which had the storage room I needed for my vacation. Due to the fact I had made plans to drive some 450 miles and meet friends, I took the larger of the two.
During my trip, I had to purchase a car top carrier just to make the driving bareable. On my return, I informed the same agent representing himself as the manager that I was very displeased with my rental. After explaining that I requested a mini-van for the extra storage, the manager reduced my bill by 10%.
I spoke with someone representing herself as the district manager and explained to her the problems and dissatisfaction with my rental experience. She told me she could refund all or a portion of my rental. I told her to just refund the difference between what I actually paid and what I was quoted, some $120. To date, I have recieved nothing. This district manager has left the company and no record exists of any authorization for refund.
Steve
Rio Rancho, New Mexico
U.S.A.
