- Report: #974982
Complaint Review: entertainment benefits group llc - Internet
Reported By:
Adrienne -
Miami Beach, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
entertainment benefits group llc
Internet, United States of America
Phone:
305-907-5020
Web:
www.ticketsatwork.com
Categories:
Business Rating:
(0)
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entertainment benefits group, llc www.ticketsatwork.com Warning, never purchase any tickets from this website, Internet
I purchase four 2-day tickets for Universal Orlando them park. I went to the park on a Thursday. Afterwards, I learned there was a Tropical Storm heading directly for the Orlando area. There was even an evacuation order in place. Obviously, I wasn't going to put my family in harms way, so I wasn't able to use the second day. When I arrived home, I emailed ticketsatwork.com to ask for a refund for a total of $211.09, which was exactly half of the amount I paid for the tickets. They replied and refused outright my request.
They stated they had a "no refund and no exchange policy". I disputed the charge with bank of america, and the company took over 60 days to respond. Because they purposely took so long, they invalidated my tickets which had a 60 day expiration date. Therefore I'm stuck with expired tickets I never used, and I'm still disputing with Bank of America, which isn't a great help either. What kind of a company has a no return or exchange policy? If you have had issues with this company, please file a complaint at bbb.org. Ticketsatwork.com operates under entertainment benefits group, LLC.
They stated they had a "no refund and no exchange policy". I disputed the charge with bank of america, and the company took over 60 days to respond. Because they purposely took so long, they invalidated my tickets which had a 60 day expiration date. Therefore I'm stuck with expired tickets I never used, and I'm still disputing with Bank of America, which isn't a great help either. What kind of a company has a no return or exchange policy? If you have had issues with this company, please file a complaint at bbb.org. Ticketsatwork.com operates under entertainment benefits group, LLC.
