- Report: #94119
Complaint Review: Envision - Phoenix Arizona
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Envision
http://www.envision.com Phoenix, Arizona, U.S.A.
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Envision ripoff Phoenix Arizona
I bought a Envision Monitor at Comp Usa back in January .
I sent them all the paper work they asked .
I went to the web site and saw that the mailed the check I thought great . Well after 2 weeks I called them and asked why I didn't receive my check . They told me that since I moved they have a policy they don't forward the check . They acted like I should have known this . I said how would I know this I have never delt with your company before .
So they re-issued the check in April they said allow 6-8 week for processing . Now I have allready waited my 6-8 weeks the first time around . Now I have to wait another 6 -8 weeks . I have e-mailed them and every time they say they are processing .
Now I have done rebates with other companies and they forward their rebates and when they say allow 6 -8 weeks they mean you will receive it in that time frame . Not Evision it takes them forever to get their processing done. Well I called and said that 8 weeks is up she said we are backed up so it may take longer . I have waited and waited for them and I get no answers . Of course I will pester and pester them about it ,I just don't get why they cannot give me a straight answer.
Lori
Sebring, Florida
U.S.A.
I sent them all the paper work they asked .
I went to the web site and saw that the mailed the check I thought great . Well after 2 weeks I called them and asked why I didn't receive my check . They told me that since I moved they have a policy they don't forward the check . They acted like I should have known this . I said how would I know this I have never delt with your company before .
So they re-issued the check in April they said allow 6-8 week for processing . Now I have allready waited my 6-8 weeks the first time around . Now I have to wait another 6 -8 weeks . I have e-mailed them and every time they say they are processing .
Now I have done rebates with other companies and they forward their rebates and when they say allow 6 -8 weeks they mean you will receive it in that time frame . Not Evision it takes them forever to get their processing done. Well I called and said that 8 weeks is up she said we are backed up so it may take longer . I have waited and waited for them and I get no answers . Of course I will pester and pester them about it ,I just don't get why they cannot give me a straight answer.
Lori
Sebring, Florida
U.S.A.
1 Updates & Rebuttals
Lori
Sebring,Florida,
U.S.A.
Envision ripoff Phoenix Arizona
#2Author of original report
Fri, June 25, 2004
Well after I e-mailed the company many times .I got fed up with all the computer generated response .I contacted the BBB of their area . I was contacted by the BBB very quickly ,they got a hold of the Envision company. I e-mailed the company 1 last time informing them I had been in contact with the BBB. I got an e-mai saying that a higher up was taking care of it .I got an e-mail from the higher up and said I would have it in 7 -14 business days. I got it in 6.
