- Report: #408124
Complaint Review: Expedia/ BerkelyCare - Jericho New York
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Expedia/ BerkelyCare
300 Jericho Quadrangle P.O. Box 9022 Jericho, 11753 New York, U.S.A.
Phone:
800-954-4734
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Expedia/ BerkelyCare fraudulent Vacation Insurance Protection Plan Jericho New York
In Aug. 2007, I booked a trip on Expedia to Las Vegas for myself and my husband. Our plans were to travel in Oct. 2007.
An unexpected event arose during the same time we were suppose to be vacating, so I decided to cancel since I had purchase the vacation protection plan insurance, which stated you could cancel or change one time for any reason.
I called expedia and told them I needed to cancel. Initially, they wanted to know a reason. However, I told them the agent I was speaking to that it was unimportant since the protection plan insurance I purchased stated I could cancel for any reason. After the agent sensed that I was getting a little upset, he immediately cancelled our reservations and refunded the amount for the hotel. He informed me I would have to call a company called Berkley Care to get refunded for my airline tickets.
I called Berkley Care and they told me I would have to fill out some paper work and return it before being issued a refund. After some time I received that paper work in my email. I printed it out and fill out that which pertained to my situation. They sent a letter and informed me that they could not give me a refund because I had to have cancelled for a specific reason such as sickness, injury or death to myself or a traveling companion or members of either of our immediate families.
When I purchased my trip so far in advance, I thought by adding that specific protection plan insurance I would be covered at least one time for a change or cancellation in my plans. I did not know these people would end up ripping me off of almost $800 in airfare. Had I known this I would have tried to change the trip or put the tickets into someone else's name.
It really makes me angry especially now when people are struggling so. People work hard for their money and it is not nice when others do things to take that hard earn money away. I feel this type of behavior is why this country is in the situation that it is in.
All I ask is you do what you state you are going to do. That is why I paid the extra money.
WHERE HAVE ALL THE HONEST COMPANIES WITH INTEGRITY GONE!!!!!!!
Alicia
Douglasville, Georgia
U.S.A.
An unexpected event arose during the same time we were suppose to be vacating, so I decided to cancel since I had purchase the vacation protection plan insurance, which stated you could cancel or change one time for any reason.
I called expedia and told them I needed to cancel. Initially, they wanted to know a reason. However, I told them the agent I was speaking to that it was unimportant since the protection plan insurance I purchased stated I could cancel for any reason. After the agent sensed that I was getting a little upset, he immediately cancelled our reservations and refunded the amount for the hotel. He informed me I would have to call a company called Berkley Care to get refunded for my airline tickets.
I called Berkley Care and they told me I would have to fill out some paper work and return it before being issued a refund. After some time I received that paper work in my email. I printed it out and fill out that which pertained to my situation. They sent a letter and informed me that they could not give me a refund because I had to have cancelled for a specific reason such as sickness, injury or death to myself or a traveling companion or members of either of our immediate families.
When I purchased my trip so far in advance, I thought by adding that specific protection plan insurance I would be covered at least one time for a change or cancellation in my plans. I did not know these people would end up ripping me off of almost $800 in airfare. Had I known this I would have tried to change the trip or put the tickets into someone else's name.
It really makes me angry especially now when people are struggling so. People work hard for their money and it is not nice when others do things to take that hard earn money away. I feel this type of behavior is why this country is in the situation that it is in.
All I ask is you do what you state you are going to do. That is why I paid the extra money.
WHERE HAVE ALL THE HONEST COMPANIES WITH INTEGRITY GONE!!!!!!!
Alicia
Douglasville, Georgia
U.S.A.
