- Report: #624152
Complaint Review: Family Motors/ RK Chevrolet - virginia beach Virginia
Reported By:
april -
chesapeake, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Family Motors/ RK Chevrolet
1924 Kempsville road virginia beach, Virginia, United States of America
Phone:
757-479-3500
Web:
www.familymotors.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Family Motors/ RK Chevrolet they booted my truck 3 times but i paid!! virginia beach, Virginia
Report Attachments
Family Motors booted my truck 3 times. All 3 times we had the receipts to prove payment. This last time was just this morning 7-17-2010 and our receipt is dated 7-11-2010.
I feel like they really don't care that they are causing me and my husband to be either late to work or having to not work because of this. When this happens they won't return calls and it takes a long time to get the boot removed.
I feel we are owed some type of compensation especially since I missed work the first two times and today I am stuck in my house with no car at all and I have 3 small children.
Not only is it frustrating that we paid and our truck got booted but its embarrassing that other people can see this bright orange boot and sticker on it.
The only person that has showed any decency in this matter is the man that put the boot on today. He came quickly when he realized that this was a mistake. The last time it was booted we waited hours for the other man to come and when he didn't my husband ended up cutting the boot off. He finally showed up a few days later to pick it up.
I am very frustrated and want something for my inconvenience.
4 Updates & Rebuttals
april
chesapeake,Virginia,
United States of America
Resolved
#2Author of original report
Tue, July 20, 2010
I just wanted to update this to say that our problem has been resolved, Mr. Kline is more than fair and more than willing to make his customers happy when he is made aware of a problem. I wish we would have went to him sooner with our problem!
Edgeman
Chico,California,
U.S.A.
If they don't make it right, sue them...
#3General Comment
Sun, July 18, 2010
If you truly have the receipts to prove that your truck payments are up to date and the dealership wrongly booted your vehicle, then you have a good case. Talk to an attorney and sue the dealership. Don't inflate the amount of your damages. Just itemize the amount of work lost and your average wages plus any other costs you have had to suffer because of these incidents.
april
chesapeake,Virginia,
United States of America
very impressed
#4Author of original report
Sun, July 18, 2010
Just this morning I was called by Tom Kline, I was surprised that he called himself so that does say a lot about him and that he really does care about whats going with his company.
We are meeting with him tomorrow and I am sure things will be resolved. Thank you for responding to us so quickly!
Tom
Virginia Beach,Virginia,
U.S.A.
I Apologize
#5UPDATE Employee
Sun, July 18, 2010
Dear Madam,
I saw your post this morning, so I wanted to respond to you right away.
First, I apologize for any inconvenience that we have caused you. Importantly, I want to make it up to you, somehow. I do not know who you are to contact you, as this is the first time I have heard of your concern.
If you would please call me in my office, right away, I will get this situation corrected, to your satisfaction. I want to make sure that you are satisfied with your relationship with us.
My direct dial number is 431-6507. I look forward to hearing from you.
Again, I am sorry, and I want to fix your problem.
Sincerely,
Tom Kline
Controller
