- Report: #213831
Complaint Review: FutureCom USA - Toronto Oregon
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Author Confirmed
Why?
FutureCom USA
202-1497 Younge Street Toronto, 39555 Oregon, U.S.A.
Phone:
866-952-8885
Web:
N/A
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Business Rating:
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FutureCom ,FutureCom USA ripoff never gave me my refund on a computer I never received Toronto Oregon
On or around April 1 2005 i received a sales call from FutureCom telling me that I could get a Dell Pentium Computer w/ digital camera for $299.00. I was leary for a moment and asked questions and decided okay i would get it. They took my checking acct. info over the phone and on April 21, 2005 they automatically withdrew monies from my acoount ($299).
They said that the computer would be there within 30 days and when i didnt receive it i called and questioned them. They said to wait another 30 days and if it didnt show to call them back. So I waited and it never showed up so I called again and got another cust. service person who told me that it wasnt an actual computer I was waiting for it was a voucher that I would receive to go to certain stores that would be listed on the voucher and pick it up.
I was a bit aggravated but I was like Okay Ill wait. So i waited and waited and I never got the voucher so I called and they confirmed that they had the correct address for me and said okay we will send you another one. So I waited and waited and never received it. I kept calling and calling and no one would let me talk to a supervisor and no one would give me a full name so I asked for a refund.
Finally in December 2005 I call them very upset and they tell me that they need to send me a refund letter so I asked them to fax it and they did so I signed it and mailed it back. They said that the refund will be here within 14-21 days. So that would have been around January 21 that I should have received it. And i still havent gotten it.
Ive been calling them and they keep saying that it is on the way. My last call was yesterday April 25 and they said that they are backed up and will get it out when they can. It has been over a year now that this has been going on and I need some help. I am a single mom and that $299 means alot to me. Please contact me as soon as you can at 781-(((REDACTED FOR SECIRITY PURPOSES)))..Thank you!!
Angela
Whitman, Massachusetts
U.S.A.
font color="red"> sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail addressfrom this Report.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it hasbeenmore than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist youproperly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to dealwith it,take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was.Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand tion E.
orm
They said that the computer would be there within 30 days and when i didnt receive it i called and questioned them. They said to wait another 30 days and if it didnt show to call them back. So I waited and it never showed up so I called again and got another cust. service person who told me that it wasnt an actual computer I was waiting for it was a voucher that I would receive to go to certain stores that would be listed on the voucher and pick it up.
I was a bit aggravated but I was like Okay Ill wait. So i waited and waited and I never got the voucher so I called and they confirmed that they had the correct address for me and said okay we will send you another one. So I waited and waited and never received it. I kept calling and calling and no one would let me talk to a supervisor and no one would give me a full name so I asked for a refund.
Finally in December 2005 I call them very upset and they tell me that they need to send me a refund letter so I asked them to fax it and they did so I signed it and mailed it back. They said that the refund will be here within 14-21 days. So that would have been around January 21 that I should have received it. And i still havent gotten it.
Ive been calling them and they keep saying that it is on the way. My last call was yesterday April 25 and they said that they are backed up and will get it out when they can. It has been over a year now that this has been going on and I need some help. I am a single mom and that $299 means alot to me. Please contact me as soon as you can at 781-(((REDACTED FOR SECIRITY PURPOSES)))..Thank you!!
Angela
Whitman, Massachusetts
U.S.A.
font color="red"> sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail addressfrom this Report.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it hasbeenmore than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist youproperly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to dealwith it,take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was.Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand tion E.
orm
1 Updates & Rebuttals
Angela
Whitman,Massachusetts,
U.S.A.
FutureCom USA update
#2Author of original report
Mon, October 02, 2006
The 1st entry I had written back in April 2006 and it is now September 2006 but I had just sent it to you and never fixed my dates so when I say yesterday referring to April in my first entry it is because that it is the copy of the report that I had sent BBB in April. It was April 2004 that I 1st got solicited from FutureCom and it is now 1 year and 6 months and I still have not gotten anywhere with this. I wish that we could get a class action suit against them. I was so polite in the bginning and now I find myself so angry and frustrated that I could be so violated and feel so helpless...
