- Report: #994558
Complaint Review: Gander Mountain Gun World - Germantown Wisconsin
Reported By:
JL -
Milwaukee, Wisconsin, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Gander Mountain Gun World
W190 N10768 Commerce Circle Germantown, 53022 Wisconsin, United States of America
Phone:
(262) 250-0600
Web:
http://www.gandermountain.com/modperl/storelocator.cgi?r=storeDetails&storeID=121
Categories:
Business Rating:
(0)
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Gander Mountain Gun World Gun World Price gouging, Rip Off, Forcing Customers to buy accessories, Germantown, Wisconsin
I was in the market for a FN Scar and just my luck I found one at Gander Mountain in Germantown Wisconsin. But, my eyes popped out when I saw the price. $5,995.00. This is a gun with an MSRP of $2,600. I asked the round faced kid behind the counter what was the deal? He said they mounted a $3000.00+ dollar scope on the gun. I said take it off, I only want the gun. The kid tells me that they are not able to easily sell the accessories, and someone will buy it. I tell him they are gouging and taking advantage of good people. He says that is what my boss wants.
I ask to see the manager. Mark. I tell him if they if insist on forcing their customers to buy accessories I am willing to buy a Red Dot, but not a scope that cost more than the gun. Mark runs over to talk to some guy named DJ and he comes back to tell me there is no changing the gun package the way it is set up. Mark says some guys are selling the guns for more money after they buy them. I ask him why is that the store's concern? Gander Mountain is in the business of selling guns and ammo at retail. It should not be their concern how long a guy keeps a gun he buys. Maybe some guy buys a gun, and then he goes through a divorce and he needs to sell the gun to raise money. This is straight up profiteering and taking advantage I tell him. I won't forget it either!
I call Gander Mountain Headquarters and tell another guy named Cory my story. I demand to talk to the boss of the bonehead who made the decision to gouge loyal customers. I get a call back from Mark at the store in Germantown. I tell him this is a bullsh&^ way to do business. He tells me I can swap out the scope on the gun...but the gun was sold. By now the gun is sold, and some poor sucker got gouged: because the gun is so hard to find, and Gander Mountain knows that - they took advantage. I am sure that guy who paid $3.400 for a scope he did not need will also remember the bad taste he got in his mouth from Gander Mountain's rogue manager.
Meanwhile...this gun craze will not last forever. And I will make sure that everyone knows that Gander Mountain Gun World in Germantown Wisconsin took advantage of their customers, jacked up prices, and forced people to buy accessories that they could not sell. When things get back to normal, I will be taking my business elsewhere and telling everyone else to do the same.
I ask to see the manager. Mark. I tell him if they if insist on forcing their customers to buy accessories I am willing to buy a Red Dot, but not a scope that cost more than the gun. Mark runs over to talk to some guy named DJ and he comes back to tell me there is no changing the gun package the way it is set up. Mark says some guys are selling the guns for more money after they buy them. I ask him why is that the store's concern? Gander Mountain is in the business of selling guns and ammo at retail. It should not be their concern how long a guy keeps a gun he buys. Maybe some guy buys a gun, and then he goes through a divorce and he needs to sell the gun to raise money. This is straight up profiteering and taking advantage I tell him. I won't forget it either!
I call Gander Mountain Headquarters and tell another guy named Cory my story. I demand to talk to the boss of the bonehead who made the decision to gouge loyal customers. I get a call back from Mark at the store in Germantown. I tell him this is a bullsh&^ way to do business. He tells me I can swap out the scope on the gun...but the gun was sold. By now the gun is sold, and some poor sucker got gouged: because the gun is so hard to find, and Gander Mountain knows that - they took advantage. I am sure that guy who paid $3.400 for a scope he did not need will also remember the bad taste he got in his mouth from Gander Mountain's rogue manager.
Meanwhile...this gun craze will not last forever. And I will make sure that everyone knows that Gander Mountain Gun World in Germantown Wisconsin took advantage of their customers, jacked up prices, and forced people to buy accessories that they could not sell. When things get back to normal, I will be taking my business elsewhere and telling everyone else to do the same.
2 Updates & Rebuttals
John
waukesha,Wisconsin,
United States of America
SCAR
#2Consumer Comment
Fri, February 08, 2013
First I'd like to say that I'm not an employee of GM or GM GW, I'm the guy who bought the SCAR in question. I came across this site by doing a search for GunWorld because I heard they opened more stores across the country like this one and was interested to know where.
The OP insists that GW gouged me for this firearm. No, they didn't. The price of the firearm was consistent with the pricing found just about everywhere. Matter of fact, I've been pricing this gun at GW for over a year and the price never changed. Not one penny. Matter of fact, this gun was taken off of layaway by the store manager so it could be sold to the public.
I was in the market for for both the SCAR and the Trijicon optic (along with the other accessories such as the Harris bi-pod)). Just like people would be in the market for a Corvette with glass sunroofs. Would I demand to speak to GM because the dealer refused to remove an accessory from a vehicle? No. Because that's the package. Just like GW packages firearms. If I don't like that package, I'm not going to cry about it, I'll pass on it. Nobody at GW forced me to buy this gun. While I did feel pressure to purchase their gun warranty and the warranty on the scope, their customer service and knowledge was way beyond my expectations.
I'd like to finally add that by purchasing the firearm, I was given a 5% discount on the accessories attached to it. I did purchase the firearm warranty for 29.99 that gave me a free cleaning and a lifetime warranty that's fulfilled by Gander Mountain. All of which was completely spelled out to me by the GW associate that helped me. Chris, I believe his name was.
Nobody likes being told they can't have something, I get it, but this "report" is silly.
Ken
Colorado,USA
First, it is NOT a RIpoff....
#3Consumer Comment
Thu, January 10, 2013
The dealer has priced the rifle/scope as he sees fit for HIS business. ONLY IF he raised his price after you agreed to buy it would it be a Ripoff.
Why don't you just buy the gun elsewhere? Is it a rare, hard to get model?
Car dealers add dealer installed extras to cars all the time and raise the price (considerably) on desirable models in short supply.
It may be aggravating, but it, again is NO Ripoff.
Chill out, your rant is just that.
No, I don't work for Gander Mountain, never have.
