- Report: #1246603
Complaint Review: Garage Door Services -
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Garage Door Services
USA
Phone:
972-200-3866
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Garage Door Services Jimmy's Garage Door 214-504-1918, 972-200-3866, 817-756-1755, 214-937-0600 DO NOT FALL FOR THE VALPAK COUPONS FOR JIMMY'S GARAGE DOORS OR GARAGE DOOR SRVS Dallas tx
I really thougt I was received a good deal that was offered through the ValPak coupon for Jimmy's Garage Doors, operating as Garage Door Services. On paper, I saved hundreds of dollars. I had an entire garage door opener installed, meaning, I did not have an old one repaired, but rather, they installed a brand new one.
Within two weeks, the opener had stopped working. I called and a service tech came out and repaired it for no cost. Then, three weeks later, the opener stopped working again. When I called for a service call, I was told I would have to pay the $90 service call fee and I would have to pay for all labor. When I asked to speak to someone that could listen to my reason I didn't think I should pay to service fee, I was put to an answering machine. I called 3 additional times over a one week period. Each time I explained why I felt I should not have to pay the service fee, I was put to the machine. I then started researching this company on-line, and found out a lot of negative infomation about them.
I didn't understand that although the company says "life time warrenty", the service calls are only warrented for 30 days. Also, all labor is only warrented for 30 days. I spent nearly $700 for a new opener and 2 weeks later it broke. Then, 3 weeks later it broke again. When I called the fourth time, and basically begged not to be put to the machine, the service operator read the notes from the first service call. The tech had made a note that I had opened the door manually. He told this to me as if to suggest I had done something wrong. I explained I had to open the door manually, my car was in the garage and the garage door opener stopped working!
I feel taken advance of. I feel this company does NOT care about customer service or providing quality service. I ONLY used this company because of the ValPak coupon. I did not research them, and that is my fault. There are other garage door companies in the area that have a store front and have been in business for years. They do not hide behind an answering machine when a customer is unhappy. I will now call a different company, one of these companies that I have known of for years, and ask them to repair my garage door opener. I don't have a coupon for them, but I feel I'll get honest service.
