Complaint Review: Garogasports.com - Internet

A stand up paddle surfboard manufacturer sent out a email flyer thru Alibaba.com.  I contact the supplier via email and he referred me to the website www.garogasports.com.  

I asked the supplier (Erik Darsono) a few questions via email.([email protected] or [email protected])  I ask him about shipping and he said the price included shipping.  He also said if I order 10 or more boards, I would get a 20% discount.  He emailed me an invoice for he 3 boards.

I sent a bank wire for $1,847 through bank of america to the following bank account in Indonesia.

Hariyanto Wibowo
acct# 8000508145
Swift code#CENAIDJ
Bank Branch: KCP Katamso MDN
Bank Name: BCA(Cank Central Asia)
Bank Address: Brigjen Katamso 46 B-C, Medan, Indonesia

After he confirmed receiving of the funds. He stopped emailing me.  Be aware of Alibaba.com suppliers from Indonesia.  Below is the complete email correspondence.

Email log acending order:

Dear Justin Thanks, please wait a few days i ll progress your order and, confirm back to you soon. Regards, Erik

On Mon, 14 Dec 2009 22:01:05 -0800 (PST), Justin wrote: 
Erik, 
Here is a printscreen of my bank wire xfer. It might take a day or so > since you are in Indonesia.
Justin W ---

On Mon, 12/14/09, [email protected] > wrote: 
From: [email protected]
Subject: Re: SUP Order INVOICE#000029811
To: "Justin W"
Date: Monday, December 14, 2009, 8:59 PM

Dear Justin
If possible i want you sent to me scan proof payment from your bank. > I ll confirm to you soon, after i have finish to sending package

The time depending on the how many time your bank sending the payment to > our account
Thanks, 

 Erik

 On Mon, 14 Dec 2009 13:29:27 -0800 (PST), Justin> wrote: 

Hi Erik, 
The transfer for $1,847 US has been complete. Confirmation is 091214BOFAUS6SBXXX6842790846.
Please let me know on shipping details and how long it will take. 
Thanks, 
Justin

On Mon, 12/14/09, [email protected] wrote: 
From: [email protected] 
Subject: Re: SUP Order INVOICE#000029811
To: "Justin" 
Date: Monday, December 14, 2009, 5:03 AM
Dear Justin

Our bank address is KCP Katamso Medan Brigjen Katamso Street 56 B-C > Medan.
 If not avaliable in your bank archive. You can use JI Diponegoro 15 ( > this >> is headquarters )
Make sure the account name and number correctly. 
Account Name : HARIYANTO WIBOWO
Account No. : 800050814
Thanks, Erik

On Mon, 14 Dec 2009 04:15:05 -0800 (PST), Justinwrote:

Hi, 
I am trying to do wire xfer but my bank (Bank of America) only shows the following branch address for your bank. 

#1. JI Bukit Barisan 3 Medan 20111 Sumatera Utara
#2. JI Diponegoro 15 
There is no option for KCP Katamso MDN as shows on invoice. Do I choose #1 or #2 as the branch location? 
Justin

On Sun, 12/13/09, [email protected] 
wrote:
From: [email protected]
Subject: Re: SUP Order
To: "Justin"
Date: Sunday, December 13, 2009, 6:10 PM
Dear Justin
This i send to you Invoice form. Please check all.
Our CEO bank account at : 
Account Name : HARIYANTO WIBOWO
Account No. : 8000508145
Swift Code : CENAIDJA (cenaidja)
Bank Branch : KCP KATAMSO MDN
Bank Name : BCA (Bank Central Asia)
Bank Address : Brigjen Katamso 56 B-C
City : Medan
Country : Indonesia
Please confirm back if you have finish to do the payment. To progress your order as soon.  All document ship can be sending to you after we shipped your order 
Thanks, And hope your confirm back Best Whises

 On Sun, 13 Dec 2009 04:24:51 -0800 (PST), Justin Wang wrote: 
Hi,
I accept. My shipping address is: 
White Cap Ln 
USA

Please invoice and let me know to pay using bank xfer. This is my first order, I will see how it goes. My next order will be bigger. 

Thanks, 
Justin

--- On Sun, 12/13/09, [email protected] wrote:

From: [email protected]
Subject: Re: SUP Order
To: "Justin"
Date: Sunday, December 13, 2009, 4:14 AM
Dear Justin
Yes all price is including shipping cost to CA US.  We have own delivery service so we can sending your order directly to your shipping address. 

Our delivery lead time in 5 days, using Air Freight Cargo Payment term as i said is Bank draft transfer

Please let me know if you have accept, also let me know your shipping address correctly to make invoice form. 
Regards, 
Erik

On Sun, 13 Dec 2009 04:07:16 -0800 (PST), Justinwrote:

Hi,
I was interest in the 3 of the following SUPs. 
1. C4 Waterman 10'6 Pohaku Blue Stand Up Paddle Board Package $399
2. Naish Hokua 9'3 Wood Stand Up Paddleboard with Deck Pad and Bag $749
3. Naish Mana 9'5 Stand Up Paddle Board $699
Just want to make sure, the prices above includes shipping to the US? 

On Sun, 12/13/09, [email protected] wrote:
From: [email protected]
Subject: Re: shopping cart not working
To: "Justin"
Date: Sunday, December 13, 2009, 3:53 AM
Dear Justin
Yes sir i know, because the payment method still not to installed. Because our payment term is Bank Transfer. So this is make to have the deal before you order.

Please let me know what kind model board you want to order? 
All price is including shipping cost. Have a discount up to 20% if order 10pcs or more Thanks, and hope your reply back again
Regards,
Erik

On Sat, 12 Dec 2009 23:49:17 -0800 (PST), Justin wrote:

Hi,
I was trying to order 3 boards online. I placed the order into my shopping cart and when I went to the payment screen, its blank with the message "Sorry no payment methods have been configured."? How do I enter a payment option? I attached a word doc printscreen so you can see. 
thanks,
Justin

Original Message ----
From: [email protected]
To: Justin
Sent: Sat, December 12, 2009 10:02:08 PM
Subject: Re: wholesale stand up paddle

Dear Justin
The board shiped out from my Warehouse directly. 
We can send all boards directly to your shipping address, You do not need to take care of that, you just wait at home or your company (shipping address ) Our staff can handle all the shipping process We have discount if you order in bulk 
Thanks,
Erik

On Sat, 12 Dec 2009 20:27:16 -0800 (PST), Justin W wrote: 
Hi Erik, 
Thanks for the site info. Is the boards shipped out from Thailand or do you have distribution in the USA? If I buy in bulk, say 100 boards or so at a time, do you supply freight container service and/or customs service to get the board to California or do I need to take care of that? 
Thanks, Justin W

 --- On Sat, 12/12/09, [email protected] wrote:
From: [email protected]
Subject: 2010 Naish Hokua 9'6" Surfboards
To: [email protected]
Date: Saturday, December 12, 2009, 11:26 AM
Dear Justin W

Please visit our website at www.garogasports.com We can give to you our best price quote. Thanks, and hope you have interest to make the deal Regards, 
Erik darsono 
Air mas
Jl. HOS. Cokroaminoto No. 99
Indonesia 
www.garogasports.com