- Report: #966475
Complaint Review: Gate 1 Travel - Fort Washington Pennsylvania
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Gate 1 Travel
455 Maryland Drive Fort Washington, 19034 Pennsylvania, United States of America
Phone:
800-682-3333
Web:
www.gate1travel.com
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Gate 1 Travel Gate 1 travel did not honor the itinerary of their 14 day Jordan and Israel trip Fort Washington, Pennsylvania
Today I received a legal explanation from Gate 1 Travel, why they did not honor the itinerary of our 14 day Jordan and Israel trip. I do not doubt that many large tour companies have a disclaimer in the fine print saying that everything is "subject to change", however, when I was told I would get a certain number of meals, I believed the only itinerary I had when I purchased the trip, which I printed off Gate 1 Travels website after I purchased the trip. My wife and I have gone on many travelzoo.com recommended vacations, and this was one of them. Travelzoo.com sends free weekly emails of the best travel deals they can fine, and said that Gate 1s trip to Jordan and Israel was a good value. I
believe travelzoo.com was looking at the same itinerary; the one that Gate 1 did not honor. The hotel at the Sea of Galilee was several miles from town. I would have had to hire a taxi to eat dinner anywhere else. I imagine the hotel gave Gate 1 a special rate knowing many of the guests would be stuck paying $31 per person for dinner that night. I'm a small businessman and everything I sell is satisfaction guaranteed. I do not ask my customers to sign away their rights in order to make a purchase, but many large companies do not have a conscience about this today.
believe travelzoo.com was looking at the same itinerary; the one that Gate 1 did not honor. The hotel at the Sea of Galilee was several miles from town. I would have had to hire a taxi to eat dinner anywhere else. I imagine the hotel gave Gate 1 a special rate knowing many of the guests would be stuck paying $31 per person for dinner that night. I'm a small businessman and everything I sell is satisfaction guaranteed. I do not ask my customers to sign away their rights in order to make a purchase, but many large companies do not have a conscience about this today.
1 Updates & Rebuttals
John
Newark,Ohio,
U.S.A.
Gate 1 Travel agreed to do the right thing
#2Author of original report
Sat, November 10, 2012
Even though, as Gate 1 Travel said, itineraries change, they agreed to pay for these 2 meals (my wife's and mine) I provided them with my receipt and wanted to update my posting.
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