- Report: #1383069
Complaint Review: Geek Support Live - San Antonio Texas
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Author Not Confirmed
Why?
Geek Support Live
4802 Rockford San Antonio, 78249 Texas, USA
Phone:
2107100880
Web:
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Tell us has your experience with this business or person been good?
Geek Support Live Same pattern as original report. Call about fix for fee. Cost escalated. Enfield CT Connecticut
First call offered maintenance to keep operating smoother and faster. Paid; all better. Then more calls to see how it was working. Told them fine. Started receiving alerts on computer about unidentified attacks. Then call about this issue. Option to pay for limited period or lifetime. Bought lifetime. Then call that computer was accessed by numerous outside sources. Showed screens with alleged attacks and attackers. Said lifetime support would clear these and much more expensive program neede to prevent recurrence. Told them to clear up and let me think about new expense / coverage - also available for lifetime or limited time at discount for established customers. Talked to friend in computer repair. Told me hackers story possible, but less optimistic about blocking to keep account clean forever. Suggested I try free software called MalwareBytes available on Internet I id'd 107 errors. When I tried to quarantine them, computer was locked and screen demanded a password. Needless to say, my password was not it. Called Geek Support Live, who assured me they could reopen and get machine running, but with chance all my data would be lost. Took chance; just learned no data could be saved. They insisted on payment by check.
