- Report: #238230
Complaint Review: GM Flexible Earnings Card - Salinas California
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Author Confirmed
Why?
GM Flexible Earnings Card
gmflexcard.com Salinas, 93912-0082 California, U.S.A.
Phone:
800-388-9107
Web:
N/A
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Business Rating:
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GM Flexible Earnings Card GM jacks interest rates after supposed late payments Ripoff Salinas California
My husband transfered a balance to a GM flexible earnings card with the understanding that it carried a 0% interest rate.
When he received his second statement he was shocked to see a late fee posted--he mailed the payment a week prior to the due date as he does all his bills.
He called customer service and they dropped the fee after explaining that they have a high volume of mail and therefore he should mail the payment earlier to ensure that it is processed on time.
Note--my husband has an extremely high credit rating--he is not late on his payments.
My husband received another statement and saw that his interest rate had been increased to 17.9%.
He called customer service again and they informed him that the rate was increased after his first payment was late.
My husband was complaining to his teaching assisstant about this situation and she said that GM did the exact same thing to her.
I wonder how many people have their interest rate increased after a supposed "late" payment.
Sarah
mansfield, Pennsylvania
U.S.A.
When he received his second statement he was shocked to see a late fee posted--he mailed the payment a week prior to the due date as he does all his bills.
He called customer service and they dropped the fee after explaining that they have a high volume of mail and therefore he should mail the payment earlier to ensure that it is processed on time.
Note--my husband has an extremely high credit rating--he is not late on his payments.
My husband received another statement and saw that his interest rate had been increased to 17.9%.
He called customer service again and they informed him that the rate was increased after his first payment was late.
My husband was complaining to his teaching assisstant about this situation and she said that GM did the exact same thing to her.
I wonder how many people have their interest rate increased after a supposed "late" payment.
Sarah
mansfield, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Dave
Jacksonville,Florida,
U.S.A.
Just wondering
#2Consumer Suggestion
Tue, March 06, 2007
We have a GM card with 0% as well, but we make our payments online, then print the payment verification screen so we have a record of the transaction. Why do you mail your bills out every month? It's so easy to pay everything online, and it never gets 'lost in the mail'. You probably do your banking online, so why not the rest of your life?
