- Report: #696002
Complaint Review: GoKarts USA - Pleasant Hill, CA California
-
Author Not Confirmed
Why?
GoKarts USA
3381 Vincent Road, Suite E Pleasant Hill, CA, 94523 California, United States of America
Phone:
925 906 0330
Web:
http://gokartsusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GoKarts USA shipped wrong part, won't respond Pleasant Hill, California
I ordered a go kart/dune buggy from GoKarts USA. We also ordered an upgraded exhaust muffler system to go with the buggy. The buggy arrived okay. The muffler system was not the one ordered or one that even fits the buggy. The item should have been a Turbo Kit GMAX, but instead we got a Turbo Kit Double XX. The bends in the pipe do not even allow installation. I went to their web site and entered the issue and got no reply. I did this three times and also started calling. They rarely answer their phone and you just get disconnected. I got through a couple of times. One time the lady answering the phone said someone would call. No one did. Next time she said the right people were out, but when I complained she gave me to Mike. Mike promised to call the following Monday. He never has (over 2 weeks). Next time the lady said Mike was busy in a convention of some sort that week. She promised to call me back the next Monday, and that was three days ago. Don't do business with this company. The exhaust system costs around $400 and I'm going to have to work through my credit card company. I also had a small problem with the fuel valve, and of course they have not responded to that.
1 Updates & Rebuttals
Jessica@gokartsusa
Pleasant Hill,California,
Ask Jessica
#2UPDATE Employee
Fri, November 15, 2013
Dear Customer,
My name is Jessica, I am a customer service rep for GoKarts USA. I know you submitted a complaint in 2011 however, I wanted to give you some information anyways. The exhuast you received is the correct one. The muffler simply slips on. As in installation, if you want to use the header you will have to cut and weld. The GMAX is a great exhuast. It has a terrific sound and adds power. If you have any questions please give me a call at (925)691-0330 or email at [email protected].
Sincerely
Jessica
GoKarts USA
