- Report: #474978
Complaint Review: Golive Mobile Through Verizon Wireless - Parker Colorado
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Golive Mobile Through Verizon Wireless
10940 S. Parker Rd. Parker, 80134 Colorado, U.S.A.
Phone:
866-8548026
Web:
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Golive Mobile Through Verizon Wireless Cellphone bill scam, sneaky charges Parker Colorado
Verizon accepts unathorized charges from other vendors by way of premium text messaging. They try to make you pay these charges by telling you you must have accepted a text asking for permission from a service. Or, because billions of teens text message they try and tell you that your child must have accepted it and you have to pay no matter what.
Well, no! I believe Golive! Mobile are scamming people off of millions of dollars. I have tried tiredlessly to contact them through their website, customer support numbers, left messages and also they drop your call when you wait for the next representative.
Verizon finally refunded me the money which twice their reps. had told me no that it was my fault when truly I don't even accept Verizon's free messages for upgrades.
Jc
Palmdale, California
U.S.A.
Well, no! I believe Golive! Mobile are scamming people off of millions of dollars. I have tried tiredlessly to contact them through their website, customer support numbers, left messages and also they drop your call when you wait for the next representative.
Verizon finally refunded me the money which twice their reps. had told me no that it was my fault when truly I don't even accept Verizon's free messages for upgrades.
Jc
Palmdale, California
U.S.A.
2 Updates & Rebuttals
scoutmaster
United States of AmericaMy Experience exactly
#2Consumer Comment
Thu, November 26, 2009
This is the very same experience that I had (except that Verizon has not refunded the charges.) I was promised numerous times by the GoLiveMobile customer support that a refund check was on they way. It has been over a year. I suspected from the beginning that they were just blowing me off and waiting for me to give up or forget.
Golivemobile.com
malibu,California,
U.S.A.
Rebuttal by Golivemobile
#3
Tue, September 22, 2009
Hi I am an employee at Golivemobile. Firstly let me say we are not some "scam" company as is portrayed by your post. Our clients include organizations such as the FBI, MapQuest, United Nations, Willow Creek Church, and many many others. We are a real company with real people working here, so I take offense to that.
I question your claim that you have tried tirelessly to contact our company and were unable to receive a refund. Can you please post the phone number or email address which you were contacting ?
We operate a highly professional customer care center and we issue refunds liberally within a 60 - 90 day window. Our refund rate is industry average to below industry average.
Thank You and I look forward to assisting you.
