Complaint Review: GRANT MASTER Aka Network Agenda - Nationwide

I purchased the Grant Master CD - cancelled within minutes of the order and one month later had a fraud charge to my debit card from "Check Bill, WA US, Kirkland" There are multiple aliases. I tracked the charge back to Grant Master through the Internet. There are hundreds of others with this same problem. If you look at the terms and conditions of the Grant Master CD site... They are protected under the laws of Belize... not the USA. They sold OUR credit card info to the third party biller! Even if you are cancelled by Grant Master/Raven Media... your information has already been compromised! We can file a report to FTC, cancel our credit and debit cards and spread the word to warn others on this and other sites. We can also try to nip this in the bud and have Grant Master/Raven Media cease this practice.

This is an update on my Report I posted 3/14/08 WOW! I am amazed how fast this was!! I just hope they follow through. Here is a copy of the email I received today...Whoever wrote this to me sounds legitimate and fair. Too bad they haven't imposed this standard onto their telephone reps. :( Raven MediaTM Product Refund Confirmation -------------------------------------------------------------------------------- Date: Tuesday, March 18, 2008 Dear Beth, Our records show that you have requested a refund for your recent purchase of Network AgendaTM. Your refund request has been approved and is being processed. Please allow 3-5 business days for the transaction to complete. Please make note of this confirmation number for your records: Refund Confirmation #RL5130088 We strive to provide the very best in consumer support. We work hard to ensure delivery of the features and functions that our clients need, and we strive to provide the best in customer satisfaction. We thank you for trying our services, and are happy to have had you as a customer! If you have any questions or comments regarding the contents of this email, please contact our customer service department Monday - Friday between 9 AM and 9 PM EST at 866-370-7270. Note: Refunds are given in the same form of payment originally used for purchase. If you paid by credit card, Raven Media credits your credit card account immediately after your refund request has been accepted. However, depending on your credit card company's process, credits may not appear until 4 to 6 weeks later. Beth

I would like to discuss Beth's concerns with her to insure that she is taken care of. First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied. Sincerely, Ryan R.

I would like to discuss Beth's concerns with her to insure that she is taken care of. First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied. Sincerely, Ryan R.

I would like to discuss Beth's concerns with her to insure that she is taken care of. First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied. Sincerely, Ryan R.

I would like to discuss Beth's concerns with her to insure that she is taken care of. First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied. Sincerely, Ryan R.