- Report: #362125
Complaint Review: Grantsearch.com Aka Raven Media - Internet
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Grantsearch.com Aka Raven Media
grantsearch.com Internet, U.S.A.
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Grantsearch.com Aka Raven Media Raven Media charged my account and I haven never heard of them before Las Vegas Internet
I have never heard of Raven Media until a charge of $1.99 appeared on my online bank statement. Shortly after this charge I received other random charges to my card. One to Blockbuster which they say is for a survey and one to stamps.com. I do not use my card on the internet. Has this happened to anyone else?
Christina
Huntsville, Alabama
U.S.A.
Christina
Huntsville, Alabama
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Wed, August 13, 2008
I would like to discuss Christina's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information. First and foremost I offer an apology for the breakdown in service Christina obviously experienced. Our policy is to never charge anyone who is not interested the product or membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5694 and express a desire to cancel during the free trial period, or anytime thereafter to discontinue services and associated fees. If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Christina. Hopefully, I will hear from her soon so that we can get this resolved. Sincerely, Ryan R.
