- Report: #758447
Complaint Review: Greyhound Transportation Canada Inc. - Calgary Alberta
-
Author Confirmed
Why?
Greyhound Transportation Canada Inc.
AB Calgary, Alberta, United States of America
Phone:
403 4559353
Web:
#801, 939 Bracewood Dr. SW
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Greyhound Transportation Canada Inc. Failed to honour tickets previously purchased Calgary, Alberta
On June 27, 2010, while we were both in somewhat better health conditions, we purchased
tickets over the phone from the Greyhound Canada Calgary office for return trips to
Creston, B.C. (where it was expected that I might have a chance of obtaining more
information concerning my needed stem cell intervention for spinal cord injuries). At
that time, Patty (i.e., my wife) and I were trying best to survive on AISH benefits and
the part-time employment that Patty had in local "7/11" stores.
After making this purchase, Patty was over-come by fainting spells at work and, subsequent
to medical evaluation by a cardio-surgeon in Peter Lougheed, was scheduled for surgery on
her right carotid artery. After being informed of the need for this aforementioned
surgery, we contacted Greyhound Canada (Calgary office) inquiring about obtaining a refund
for our purchased tickets, given that we would be unable to make the return trip because
of health complications. We were informed at that time by Calgary Greyhound staff that
the tickets, which we had purchased, would be good for up to one year of the date of
travel (marked on both tickets as "23Jul10" or July 23, 2010). We therefore decided to
accept this policy and await the use of these same ticket in 2011.
Due to additional complications in Patty's health, Patty was required to undergo surgery
on her left carotid artery in June 2011, and our return trip to Creston, B.C., was
postponed until July 23, 2011. When calling Greyhound on Tuesday of this week we were
initially informed: first that the tickets had expired (stating that they were only good
from one year of the date of their purchase) and subsequently (by another Greyhound staff
member) that these same tickets would expire on July 23, 2010. The fact that neither of
these aforementioned tickets indicates an expiration date nor a date of purchase on the
ticket, was essentially ignored by all of the Greyhound staff members with whom which we
have had attempted communications to date.
After these same Greyhound staff members failed to provide suitable explanations and / or
repetitive policies (i.e., policy which was repeated by 2 or more staff members)
concerning the 'treatment' of these same tickets, I was forced to seek the intervention of
a counselor (Gwen Hallet) of the Calgary Drop-In & Rehab Centre. This same counselor
encountered the same kind of contradictory stories (supplied by two separate Greyhound
staff members), that I had previously and continuously encountered / experienced.
While Patty awaits medical intervention for her abnormally low blood pressure (e.g.,
50/76), along with treatment for infection that arose from her last surgery, it was
readily accepted that we would be unable to make the return trips to Creston, B.C. this
year. I accordingly initially sought reimbursement for our initial $234.14 outlay (i.e.,
$117.07/ticket) to assist us with the expenses associated with Patty's additional medical
treatment(s) and / or requirements.
To date, no one from Greyhound Calgary (nor any of it's associated offices with which we
have tried to establish meaningful communications) has indicated the honest practice of
considering the exceptional restriction that Patty's health has placed upon our initially
intended travel to Creston, B.C., and provided reimbursement for our outlay of over a year
ago.
While the tickets themselves are available for your personal review (upon receipt of an
appropriate facsimile number to which I might send copies of same), we should greatly
appreciate your intervention in this contentious issue with Greyhound Canada (Calgary
office). Their aforementioned contradictory policies, as expressed by various Greyhound
staff members, it is respectfully submitted are indicative of fraudulent practices at the
very least.
Thank you very much, beforehand, for your consideration and subsequent actions in this
case.
Brian Bradley
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
tickets over the phone from the Greyhound Canada Calgary office for return trips to
Creston, B.C. (where it was expected that I might have a chance of obtaining more
information concerning my needed stem cell intervention for spinal cord injuries). At
that time, Patty (i.e., my wife) and I were trying best to survive on AISH benefits and
the part-time employment that Patty had in local "7/11" stores.
After making this purchase, Patty was over-come by fainting spells at work and, subsequent
to medical evaluation by a cardio-surgeon in Peter Lougheed, was scheduled for surgery on
her right carotid artery. After being informed of the need for this aforementioned
surgery, we contacted Greyhound Canada (Calgary office) inquiring about obtaining a refund
for our purchased tickets, given that we would be unable to make the return trip because
of health complications. We were informed at that time by Calgary Greyhound staff that
the tickets, which we had purchased, would be good for up to one year of the date of
travel (marked on both tickets as "23Jul10" or July 23, 2010). We therefore decided to
accept this policy and await the use of these same ticket in 2011.
Due to additional complications in Patty's health, Patty was required to undergo surgery
on her left carotid artery in June 2011, and our return trip to Creston, B.C., was
postponed until July 23, 2011. When calling Greyhound on Tuesday of this week we were
initially informed: first that the tickets had expired (stating that they were only good
from one year of the date of their purchase) and subsequently (by another Greyhound staff
member) that these same tickets would expire on July 23, 2010. The fact that neither of
these aforementioned tickets indicates an expiration date nor a date of purchase on the
ticket, was essentially ignored by all of the Greyhound staff members with whom which we
have had attempted communications to date.
After these same Greyhound staff members failed to provide suitable explanations and / or
repetitive policies (i.e., policy which was repeated by 2 or more staff members)
concerning the 'treatment' of these same tickets, I was forced to seek the intervention of
a counselor (Gwen Hallet) of the Calgary Drop-In & Rehab Centre. This same counselor
encountered the same kind of contradictory stories (supplied by two separate Greyhound
staff members), that I had previously and continuously encountered / experienced.
While Patty awaits medical intervention for her abnormally low blood pressure (e.g.,
50/76), along with treatment for infection that arose from her last surgery, it was
readily accepted that we would be unable to make the return trips to Creston, B.C. this
year. I accordingly initially sought reimbursement for our initial $234.14 outlay (i.e.,
$117.07/ticket) to assist us with the expenses associated with Patty's additional medical
treatment(s) and / or requirements.
To date, no one from Greyhound Calgary (nor any of it's associated offices with which we
have tried to establish meaningful communications) has indicated the honest practice of
considering the exceptional restriction that Patty's health has placed upon our initially
intended travel to Creston, B.C., and provided reimbursement for our outlay of over a year
ago.
While the tickets themselves are available for your personal review (upon receipt of an
appropriate facsimile number to which I might send copies of same), we should greatly
appreciate your intervention in this contentious issue with Greyhound Canada (Calgary
office). Their aforementioned contradictory policies, as expressed by various Greyhound
staff members, it is respectfully submitted are indicative of fraudulent practices at the
very least.
Thank you very much, beforehand, for your consideration and subsequent actions in this
case.
Brian Bradley
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
