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  • Report:  #160103

Complaint Review: Guitar Center - Los Angeles California

Reported By:
- Los Angeles, California,
Submitted:
Updated:

Guitar Center
7425 Sunset Blvd. Los Angeles, 90046 California, U.S.A.
Phone:
323-874-1060
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I wrote a check on 7/10/2005 that bounced 7/12/2005.

The same day I went to guitar center (talked to Catherine) and informed them that my bank account did not have sufficient funds after the bank fee and offered to pay them cash, but was told to wait, as it was too soon to figure it out.

On 8/13/2005 I received a letter from a collection agency called Certegy (CPRS from FLA) telling me my check was now their property and I needed to pay them the amount of the check plus a 25 dollar fee.

Not sure if this was legit I called Guitar Center several times and eventually was told the check had indeed been sold to Certegy and I needed to pay them. I send Certegy a payment that cleared on 9/3/2005 , ending the matter.

Or so I thought...

on 9/19/2005 Certegy "collected" the check amount again. My credit union charged me a $10.00 "collection fee" on top of it.

I contacted Certegy and was at first told the system hadn't updated yet and I should call back.

After 10 days of leaving messages etc. I went to Guitar Center on 9/29/2005 in person and spoke with the manager, Jeff. He called Certegy and was assured by Anna Maria 1800-624-6507 ext.73602 that the money would be wired into my account that day. The $10.00 fee would NOT be reimbursed (nor will my bank wave it)

When, after a week I still had not received any funds, I called Certegy again and was informed they could not help me as I was not a merchant.

Jeff at Guitar Center in the meantime felt no longer obliged to help me, as it was ME, long time customer, who wrote the bad check.

The missing $180.00 has now caused me to be over 30 days late with my payment to Ford credit, which affects my credit rating. The fees on my side, not including the $25.00 I paid Certegy total $79.00.

I am running out of time and patience, and have no idea what to do WITHIN the law...

Boris

Los Angeles, California
U.S.A.


18 Updates & Rebuttals

Tom

San Antonio,
Texas,
U.S.A.
See?

#2Consumer Comment

Fri, October 14, 2005

As I had said, your gripe was with Certegy NOT Guitar Center. Guitar Center had nothing to do with Certegy withdrawing the money after you had sent in the payment. Guitar Center was not going to pay you anything. I am glad you are receiving the money back from Certegy. I do hope you learned not to try this stunt again!


Boris

Los Angeles,
California,
U.S.A.
Wisconsin TOOL

#3Author of original report

Thu, October 13, 2005

Can you not read? I was the one saying checks are obsolete. One last time for the intellectually challenged : Certegy took money out of my account way AFTER I had paid the check. That has nothing to do with whoever owns the check having the right to resubmit three times. LATEST DEVELOPMENT : CERTEGY IS REFUNDING ME THE MONEY PLUS THE ORIGINAL BANK FEE. This is more than I asked for...I'm happy! ps: if not prepared to call me a loser to my face don't do it online...coward.


Joe

Platteville,
Wisconsin,
U.S.A.
3 time loser

#4Consumer Comment

Thu, October 13, 2005

Boris, First of all, if you didn't have the money, why are you buying guitar stuff in the first place? Unless you make your living playing guitar, then that's just foolishness. Second, as the others posted, the days of floaing checks are over...and soon checks will vanish altogether. That's closer than you think. Checks are now debited almost immediately through the same machines that process debit cards. If you don't have the cash, don't buy it...isn't that something you learned in school or by your mom and dad? Aside from that, if you do bounce a check, they can resubmit it for payment up to 3 times...and you get stuck for fees each time...sorry...read your checking account agreement sometime as well as the laws pertaining to submitting checks for payment...they are not wrong.


Boris

Los Angeles,
California,
U.S.A.
message to Tom from Texas

#5Author of original report

Thu, October 13, 2005

Please read my initial post again. All I ever asked for is to be refunded the money that was taken out double. I did not protest the fees I was charged except for the fee caused by the double charge. I merely mentioned my other fees to illustrate I WAS "standing up" to take responsibility. Thank you for acknowledging I deserve a refund, it's more than most comments offer. You should also understand that my only way of getting a refund is to get on Guitar centers case, Certegy is on the other side of the nation hiding behind a phone system...I spent HOURS on hold there, read the other "Certegy" stories before you judge. And finally, how many consumers receive at least one bad check a week? These are retailers my friend, I don't care what the website says.


Tom

San Antonio,
Texas,
U.S.A.
Tsk.

#6Consumer Comment

Wed, October 12, 2005

Boris, The lesson you should be learning from this is that writing a bad check is a serious matter. It also is a crime in most states. Businesses do not take kindly to having a check returned due to insufficient funds and may turn your hot check over to a collection agency in order to get some value out of the transaction it conducted with you. Why should a business not expect you to write a check for an amount you actually have in the bank? The business is under no obligation to try to run the check through twice or to hold it until you can come in with the cash OR to act as an intervener between you and the collection agency. And yes, If you look at the headings of the comments to you original post, you will see that they are from consumers. I can tell you that I have bounced checks in the past. Mistakes and accidents can happen, but I accepted that it was my fault and that I needed to pay the penalty for my mistake. Now stop blaming everyone else for what happened. This situation was of your own making, so stand up and take responsibility. You have a right to the return of the double charge, but that is an issue you have with Certegy NOT Guitar Center.


Boris

Los Angeles,
California,
U.S.A.
Checks are obsolete, then.

#7Author of original report

Wed, October 12, 2005

In this age of check cards I can't think of any reason why anyone would write a check other than what you call floating. My lessson learned: In stead of being straightforward by putting up a "sorry, no checks" sign, risking loss of sales, retailers (for understandable reasons) now choose to immediately sell the checks they receive to a shady industry, taking a loss on them to avoid risk. The customer AND the retailer lose out, and the shady companies profit. I bet you 80% of Certegy's emloyees have bad check writing history LOL. Are there by the way any actual consumers on this website? not that I don't appreciate the input from the retailers... ps: you bet I want special treatment!


Tom

San Antonio,
Texas,
U.S.A.
Sorry Boris

#8Consumer Comment

Tue, October 11, 2005

The comments above are correct. It is YOUR responsibility to write a check that is backed up by funds in your bank account. Trying to "float" a check is risky - and in today's computer age with checks clearing so quickly, is almost impossible. Your check is a business instrument that may be sold and passed on to another business. This is what often happens to mortgages and car loans as well. Guitar Center sold your check for probably less than its face value. You will have to deal with whatever busines owns your check. Guitar Center no longer is responsible for what happens to it or you. You have a good claim against Certegy for the double withdrawl, but that is it. The penalties charged against you are justified. Oh, and the "I spend thousands of dollars at this store" line really falls on deaf ears and turns off employees when a consumer tries to use it to get special treatment.


Marc

Makaha,
Hawaii,
U.S.A.
Boris, you are a lucky man and got off easy..

#9Consumer Comment

Tue, October 11, 2005

If you had done that where I live, you could have been charged as a felon for check-kiting. Most businesses these days immediately turn rubber checks over to collectors because there are better ways to deal with deadbeats than wasting time doing it themselves. I know you're not a deadbeat but you sure did what deadbeats do, lol. Myself, I stopped all bad checks years ago by requiring the writer to place their thumbprint on the back of the check. Before I started doing that I used to get about one bad check a week. After that, the usual suspects suddenly remembered they were carrying cash.


Boris

Los Angeles,
California,
U.S.A.
LOL indeed!

#10Author of original report

Tue, October 11, 2005

thank you for that, I haven't laughed this hard in a while.


Boris

Los Angeles,
California,
U.S.A.
LOL indeed!

#11Author of original report

Tue, October 11, 2005

thank you for that, I haven't laughed this hard in a while.


Boris

Los Angeles,
California,
U.S.A.
LOL indeed!

#12Author of original report

Tue, October 11, 2005

thank you for that, I haven't laughed this hard in a while.


Boris

Los Angeles,
California,
U.S.A.
LOL indeed!

#13Author of original report

Tue, October 11, 2005

thank you for that, I haven't laughed this hard in a while.


Peter

Pony,
Alabama,
U.S.A.
Shop elsewhere?? LOL

#14Consumer Comment

Mon, October 10, 2005

Boris, of course you need to "shop elsewhere" from now on, as Guitar Center will most likely not honor any future payment methods from you. So, it is only logical that you need to "shop elsewhere" and rip off someone else next time. Something tells me that your decision to "shop elsewhere" and to encourage your "friends" to do so does not in any way bother Guitar Center. In fact, they are probably rejoicing that you will not be back.


Boris

Los Angeles,
California,
U.S.A.
conclusion: shop elsewhere

#15Author of original report

Mon, October 10, 2005

The irony is that I would have probably spend the money I lost at guitar center...making this vindictive traumatized merchant stuff pretty self-defeating. They jumped the gun... I have spent THOUSANDS of dollars in that store over the years...no more, and I'll spread the word. Cheers


R

Aloha,
Oregon,
U.S.A.
No Boris I don't think it's right that you paid twice.

#16Consumer Comment

Mon, October 10, 2005

But you may want to keep in mind that checks pretty much clear within hours now. There's no more float. Good luck in the future


Boris

Los Angeles,
California,
U.S.A.
response to "cavalier" comment. Like hiring a hitman when someone's dog shits on your lawn.

#17Author of original report

Mon, October 10, 2005

I understand where you're coming from. But as you may have noticed there has been a change in how fast checks get processed. I wrote a check on sunday that bounced tuesday. I showed up in person with cash, but was not allowed to redeem the check. I would hardly call my attitude cavalier.Now I have financial damages of $80.00 in fees and am still missing $180.00 in my checking account. If I understand correctly you think that is right? And these are not thugs but people trying to prevent deadbeats from cheating honest merchants out of their $$ I think you have it wrong.. Like hiring a hitman when someone's dog shits on your lawn. Guitar center hired the hitman, and is therefore responsible, as I already paid my dues and then some.


R

Aloha,
Oregon,
U.S.A.
Excuse me Boris

#18Consumer Comment

Mon, October 10, 2005

Next time don't be so cavalier about bouncing checks. This is what happens. Now you're swimming with the sharks. I think you have it wrong. You Boris, ripped off Guitar Center. And they used the means necessary to collect their money. B-O-O H-O-O


R

Aloha,
Oregon,
U.S.A.
Excuse me Boris

#19Consumer Comment

Mon, October 10, 2005

Next time don't be so cavalier about bouncing checks. This is what happens. Now you're swimming with the sharks. I think you have it wrong. You Boris, ripped off Guitar Center. And they used the means necessary to collect their money. B-O-O H-O-O

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