- Report: #1211245
Complaint Review: Hakam-Din & Sons -
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Hakam-Din & Sons
Pakistan
Web:
http://www.hakamdin.com/
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Hakam-Din & Sons originally didn't ship what I paid for, when shipped was broken and was nothing like the item in description Pakistan
On June 27 2014, I ordered a clarinet from Hakam Din, via their ebay store , ebay.com/usr/hakamdinusa . I also made the payment the same day, via Paypal. In particular, I ordered a Bb Clarinet Albert system wooden Greek Jazz folk clarinet in Bb 15/4 BRAND NEW, semi-professional.
I waited for about 2 months, sending messages to the company, (via ebay), but I received no response. On September 9, 2014, I opened a dispute at Paypal resolution center and I sent *another* message to the company, letting them know about it. Of course, this time I got a response from them, saying that they were out of town (!) and if I could just wait 30 more days my item would be shipped to me - or else, if I wished, they would refund the money in whole. I responded immediately, saying that 30 days was the maximum I could wait for the clarinet, since I needed it by the time it was said to be delivered, which was, by the description, on August 29, 2014. I also asked for the tracking number, when the shipment would be complete.
On September 25 2014, and since I haven't had any message from them containing any tracking number or even a message from ebay that my item had been shipped, I sent *another* message. This time, I asked for a full refund (beacause it seemed that they didn't even bother to ship the clarinet in the first place). On the same day I received a message from them, signed by someone named Jamal, saying exactly: "Sir let me check then I will inform you". (Yes, 3 months had passed from my original order and they still hadn' t had the time to check it).
On and on they continued responding to the messages I repeatedly sent them, giving me all kinds of ridiculous excuses (they even informed me again that they were "out of town" - obviously they had forgotten that they had already used that one). Then, they offered to make amends with me, by trying to persuade me to order even more clarinets (5 minimum) so that I can sell them to musicians that would be interested in my country. Of course, I told them I only wanted the item I had ordered. When they were still not responding, I asked them -again- for a full refund.
Finally, on October 23, (4 months after my order had been placed) I got a message that my clarinet had been shipped (they didn't bother giving me a refund, of course, although I had asked for it repeatedly).
The clarinet I received was poorly made and in a really bad condition. Two of its keys were damaged, there were only one barrel instead of two that was mentioned in the description, and there was only one ring, instead of four (also mentioned in the description). Of course it was not in absolutely no way a semi-professional clarinet, as was mentioned on the store. I let them know about my disappointment and they said they were willing to send me another one, instead of refunding me the money.
Well, it's been 8 months now, I haven't had any refund or a new clarinet, or the barrel and the rings that were missing, or the replacements for the keys they offered to send me. They don't answer to any of my emails either.
All in all, this is not a company anyone should try to make business with, it is plain and clear A FRAUD and I hope that with this report I will stop others from buying anything from them.
Christos
Levadia, Greece.
