- Report: #1349865
Complaint Review: Healthy Directions - Bethesda Maryland
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Author Confirmed
Why?
Healthy Directions
6710A rockledge Drive St. 500 Bethesda, 20817-2846 Maryland, USA
Phone:
888-349-0397
Web:
healthydirections.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Healthy Directions Great company...for TAKING your money, but not for processing refunds. Items ordered in August and September were returned via USPS within the prescribed period for a refund. Three months later, I'm STILL waiting for a refund, despite at least four phone calls and two fax messages with both proof of purchase via Paypal and proof of returning the items via USPS. Absolutely the worst ionline mail order experience I've had. Paypal has, thankfully, put in a refund request on my behalf. Otherwise, I feel certain this ripoff organization was going to ignore my refund requests in hopes I would eventually give up. DO NOT deal with these people unless you have more disposable cash to throw away on their worthless products than most consumers!! Bethesda Maryland
Healthy Directions: GREAT comany for taking a consumer's money, but not for refunding it. Items purchased in August and September, 2016 were returned in October, within the time period allowed for a refund. Since then, it has been a litany of four phone calls and two fax messages trying to get my money back, even after providing proof of purchase via Paypal and of returning the items in quesions via USPS. No follow up from customer service at any time.
I finally filed a dispute with Paypal and have been advised my refund will be forthcoming after 10 days...thank you, Paypal! Dealing with Healthy Directions has been, without doubt, the worst online shopping experience I've had. I'm convinced they are "stonewalling" the refund process in hopes I would finally give up.
If you have money to burn and don't care if the product in question is really effective, or about getting your money back in the event you request a refund, then by all means patronize this lousy company. Otherwise, STAY FAR AWAY!
1 Updates & Rebuttals
Healthy Directions Customer Service
Bethesda,Maryland,
USA
Response from Healthy Directions
#2UPDATE Employee
Fri, August 11, 2017
Thank you for taking the time to share your feedback on our products and service—we greatly appreciate it. Unfortunately, at the time you wrote this review we had quite a few challenges with our system upgrades which affected service online and at our call centers—and we sincerely apologize! We would appreciate the opportunity speak with you to hear more of your feedback and what we can do to make things right. Please give us a call at 1-888-330-6672 or email us at president@healthydirections. Thank you!
