- Report: #1162999
Complaint Review: Hearthware Inc. - Internet
-
Author Not Confirmed
Why?
Hearthware Inc.
Internet, USA
Phone:
1-855-PICCOOK (742-2665)
Web:
www.nuwavecooktop.com
Categories:
Business Rating:
(0)
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Hearthware Inc. NuWave Pic Would not Fix order without wanting to charge me more Internet
I ordered the NuWave Pic 2 package where you are supposed to get a Free Fondue Pot and two Frying Pans on the internet. I was asked if I wanted to upgrade my order to a NuWave Pic 2 Pro. I agreed. When I received my order I did get the upgrade with the two NuWave Pic 2 Pros and two griddles I also ordered. There was not fontdue pot or frying pans. I contacted customer service to see where thery were. I was informed that I had not ordered them because of doing the upgrade I did not check a box on the order and they would have to charge me for the fondue put and fry pans. They could not make any exceptions to fix the order. They told me I could do a return of the items I recieved and they game me a RMA number to do the return. Now I have to return this product which I paid more for being I upgraded and loose out on all the shipping and handling they charged. They charged me $79.80 for shipping and handling which I will loose.
If I had gone with agreeing to pay for the products I was supposed to get for free they would be charging me
$59.95 and 29.95 shipping. When I said I would pay just for the shipping they said they could not do that and then they lowered the price to 34.95 and 29.95 shipping
Either way I loose money if I return the product I loose $79.80 if I go ahead and pay for what I was supposed to get for free and pay 29.95 shipping now I would have to pay another $64.90
