- Report: #949724
Complaint Review: Hearthware Inc. - Libertyville Illinois
Reported By:
Ernest -
Ocean Springs, Mississippi, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Hearthware Inc.
1755 Butterfield Road Libertyville, 60048 Illinois, United States of America
Phone:
1-855-742-2665
Web:
www.precisioncooktop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hearthware Inc. False advertising. Did not include cookware with pic's as advertised. Phones hangup. Theives. Libertyville, Illinois
I ordered an Newave Precision Induction Cooktop. Their advertisement was (order one and get the second free by just paying $69.90 shipping and handling which I did. These cooktops are supposed to come with the cookware as advertised with them. I tried calling them at 1-855-742-2665, they answer and say they are overwhelmed by orders, then hang up. I've sent 6 emails and got one answer saying they need more money. I asked for a return number and did not receive one. I am very disappointed and need help. More complaints and possibly a suit will help stop this type fraud.
2 Updates & Rebuttals
Ernest
Ocean Springs,Mississippi,
USA
Missing cookware
#2Author of original report
Tue, October 02, 2012
Jeremy
If you will watch your advertisement video you will see that you offer the nuwave precision induction cook top for $99.99. You offer a second PIC for shipping and handling of $69.90. Along with this the cookware is and carrying bag are free with the order. This is as simple as I can get it. Listen and watch your sales pitch on your website. I suggest you practise what you preach and you'll have less complaints and returns.
Ernest Boyda Jr.
Hearthware Jeremy
United States of AmericaCustomer Service Assistance
#3UPDATE Employee
Tue, October 02, 2012
Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear about your missing items. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to [email protected]. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you. If you would like, I can also request a return authorization number and pass it along to you.
